2. The Nature of Structural Change.
3. Compartmentalization and Its Discontents: High Cost and Poor Service.
4. Patient Focus Begins with Demand.
5. The Structure of a New Paradigm.
6. Patient Aggregation: From Nursing to Patient Care Centers.
7. Initial Deployment Decisions.
8. Enablers for Change.
9. Does It Work?
Epilogue: The Patient-Focused Enterprise.