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Drawing on his extensive experience, J. Philip Lathrop offers in-depth advice on how health care operations can shift from hierarchical organization structures to patient-focused approaches. He uses a wealth of examples from health care practice and analogies from other industries to illustrate the challenges faced by organizations that have undertaken this type of restructuring.
Describes concepts of implementing restructuring efforts, presents case studies from other industries, etc.
1. What's the Big Problem?
2. The Nature of Structural Change.
3. Compartmentalization and Its Discontents: High Cost and Poor Service.
4. Patient Focus Begins with Demand.
5. The Structure of a New Paradigm.
6. Patient Aggregation: From Nursing to Patient Care Centers.
7. Initial Deployment Decisions.
8. Enablers for Change.
9. Does It Work?
Epilogue: The Patient-Focused Enterprise.