- Shopping Bag ( 0 items )
A Patient-Focused Paradigm
Brilliant and timely, thoughtful and practical. Regradless of the final shape of health care reform in the U.S., the patient-focused idea can and must be implemented. Bravo!
—Tom Peters, coauthor of In Search of Excellence and author of Liberation Management
This in-depth book offers advice on how health care operations can shift from hierarchical organization structures to patient-focused approaches. Uses a wealth of examples to illustrate the challenges faced by organizations that have undertaken this type of restructuring.
Describes concepts of implementing restructuring efforts, presents case studies from other industries, etc.
|1||What's the Big Problem?||4|
|2||The Nature of Structural Change||22|
|3||Compartmentalization and Its Discontents: High Cost and Poor Service||45|
|4||Patient Focus Begins with Demand||67|
|5||The Structure of a New Paradigm||89|
|6||Patient Aggregation: From Nursing Units to Patient Care Centers||110|
|7||Initial Deployment Decisions||134|
|8||Enablers for Change||158|
|9||Does It Work?||182|
|Epilogue: The Patient-Focused Enterprise||205|