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Each chapter concludes with "Critical Focus," "Summary," "Sharpening Your Focus," and "Notes."
I. INTERVIEWING: BASIC PRINCIPLES.
1. The Nature of Effective Interviewing.
Types and Functions of Interviews.
A Situational Perspective.
Anatomy of an Interview.
2. The Interview Process.
Purpose and Agenda.
Structuring the Interview.
Questions and Questioning Techniques.
Conducting the Interview.
II. INTERVIEWING: BUSINESS PRACTICES AND PROCEDURES.
3. The Selection Interview I.
The Interviewer's Perspective.
Deciding What You Need.
Conducting the Interview.
Follow-Up and Evaluation.
4. The Selection Interview II.
The Interviewee's Perspective.
Ethics and Selection Interviewing.
The Uniqueness of the Selection Interview.
Career Planning and Preparation.
The Letter of Application.
Preparing for the Interview.
Doing the Interview.
Thank You and Follow-Up Activities.
5. The Appraisal Interview.
The Purposes of the Appraisal Interview.
Preparing for the Appraisal Interview.
Conducting the Appraisal Interview.
Participating in the Appraisal Interview.
Evaluation, Feedback, and Analysis.
6. The Workplace Counseling Interview.
An Orientation to Workplace Counseling.
The Workplace Counseling Interview.
Skills Necessary for Effective WorkplaceCounseling.
Coaching and Workplace Counseling.
Legal and Ethical Considerations.
7. The Discipline Interview.
A Positive Approach to Discipline.
Problems and Constraints to Discipline.
8. The Exit Interview.
The Benefits of the Exit Interview.
Conducting the Exit Interview.
Listening and Probing Thoughtfully.
Feedback and Evaluation.
9. The Negotiation/Sales Interview.
The Nature of Negotiation.
Planning and Preparation.
The Role of Power.
Styles of Negotiating.
Negotiation Strategies and Tactics.
Managing the Interview.
Sales and Negotiation.
III. INTERVIEWING: RESEARCH PRACTICES AND PROCEDURES.
10. The Survey Interview and Telephone Interview.
Preparing for the Survey Interview.
Design and Structure of the Survey Interview.
Conducting the Survey Interview.
Analyzing the Results.
11. The Focus Group Interview.
The Nature of the Focus Group Interview.
The Functions of the Focus Group Interview.
Advantages and Disadvantages of Focus Groups.
Conducting Focus Groups.
Participating in the Focus Group Interview.
12. The Organizational Audit.
The Nature of Organizational Audits.
The Rationale and Benefits for Audits.
Planning and Administrating the Organizational Audit.
Data-Gathering and Data-Analyzing Techniques.
Writing the Report.
13. The Computer-Assisted Interview.
The Nature and Function of the Computer-Assisted Interview.
Types of Computer-Assisted Interviews.
Advantages and Disadvantages of the Computer-Assisted Interview.
Computer-Assisted Interviews within Networks.
The "Social Presence" of the Computer.
IV. INTERVIEWING: MEDIA PRACTICES AND PROCEDURES.
14. The Journalistic Interview and Investigative Reporting.
A Short History of the American Press.
Defining the Journalistic Interview.
The Stages of the Interview.
Asking and Answering Questions.
Telephoning, Note Taking, and Taping.
Writing the News.
Libel and Journalistic Privilege.
15. The Broadcast Interview and News Conference.
A Brief History of American Broadcasting.
The Nature of Broadcast News and Interviewing.
The Types, Characteristics, and Purposes of Broadcast Interviewing.
Conducting the Broadcast Interview.
Participating in the Broadcast Interview.
The News Conference.