Results-Oriented Interviewing: Principles, Practices, and Procedures / Edition 1

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This book examines the role and shape of interviewing in different settings, from business to research and media, emphasizing the differing perspectives of the interviewer and interviewee. A central theme of the book is the notion that interviewing, in whatever setting, brings together individuals in a highly mobile and changing interactive environment. Offering a holistic approach to the study of interviewing, this book offers a review of theory and practice with case analyses. The book is divided into four sections. Chapters include: The Nature of Effective Interviewing; The Interview Process; also includes analysis of different types of interviews; and includes coverage of media practices and procedures. For anyone in business and communication settings.
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Editorial Reviews

Explores the factors affecting interviewing in its various contexts and identifies the tools and skills fundamental to functioning effectively in any of those contexts. Covers basic principles, the selection interview, the appraisal interview, the workplace counseling interview, the discipline interview, telephone interviews, focus group interviews, organizational audits, broadcast and journalistic interviews, and computer-assisted interviews. The videotape designed to accompany the text is referenced throughout. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780205267101
  • Publisher: Allyn & Bacon, Inc.
  • Publication date: 10/12/1998
  • Edition number: 1
  • Pages: 419
  • Product dimensions: 6.98 (w) x 9.16 (h) x 0.73 (d)

Table of Contents

Each chapter concludes with "Critical Focus," "Summary," "Sharpening Your Focus," and "Notes."


1. The Nature of Effective Interviewing.
Interviewing Defined.
Types and Functions of Interviews.
A Situational Perspective.
Anatomy of an Interview.

2. The Interview Process.
Purpose and Agenda.
Structuring the Interview.
Questions and Questioning Techniques.
Conducting the Interview.


3. The Selection Interview I.
The Interviewer's Perspective.
Legal Considerations.
Deciding What You Need.
Recruiting Candidates.
Conducting the Interview.
Follow-Up and Evaluation.

4. The Selection Interview II.
The Interviewee's Perspective.
Ethics and Selection Interviewing.
The Uniqueness of the Selection Interview.
Career Planning and Preparation.
The Résumé.
The Letter of Application.
Preparing for the Interview.
Doing the Interview.
Discriminatory Questions.
Thank You and Follow-Up Activities.

5. The Appraisal Interview.
The Purposes of the Appraisal Interview.
Preparing for the Appraisal Interview.
Conducting the Appraisal Interview.
Participating in the Appraisal Interview.
Evaluation, Feedback, and Analysis.

6. The Workplace Counseling Interview.
An Orientation to Workplace Counseling.
The Workplace Counseling Interview.
Skills Necessary for Effective WorkplaceCounseling.
Coaching and Workplace Counseling.
Legal and Ethical Considerations.

7. The Discipline Interview.
A Positive Approach to Discipline.
Administering Discipline.
Problems and Constraints to Discipline.
Final Considerations.

8. The Exit Interview.
The Benefits of the Exit Interview.
Conducting the Exit Interview.
Listening and Probing Thoughtfully.
Feedback and Evaluation.

9. The Negotiation/Sales Interview.
The Nature of Negotiation.
Planning and Preparation.
The Role of Power.
Styles of Negotiating.
Negotiation Strategies and Tactics.
Managing the Interview.
Sales and Negotiation.


10. The Survey Interview and Telephone Interview.
Preparing for the Survey Interview.
Design and Structure of the Survey Interview.
Conducting the Survey Interview.
Analyzing the Results.
Telephone Interviewing.

11. The Focus Group Interview.
The Nature of the Focus Group Interview.
The Functions of the Focus Group Interview.
Advantages and Disadvantages of Focus Groups.
Conducting Focus Groups.
Participating in the Focus Group Interview.

12. The Organizational Audit.
The Nature of Organizational Audits.
The Rationale and Benefits for Audits.
Planning and Administrating the Organizational Audit.
Data-Gathering and Data-Analyzing Techniques.
Writing the Report.

13. The Computer-Assisted Interview.
The Nature and Function of the Computer-Assisted Interview.
Types of Computer-Assisted Interviews.
Advantages and Disadvantages of the Computer-Assisted Interview.
Computer-Assisted Interviews within Networks.
The "Social Presence" of the Computer.


14. The Journalistic Interview and Investigative Reporting.
A Short History of the American Press.
Defining the Journalistic Interview.
The Stages of the Interview.
Asking and Answering Questions.
Telephoning, Note Taking, and Taping.
Writing the News.
Investigative Reporting.
Libel and Journalistic Privilege.

15. The Broadcast Interview and News Conference.
A Brief History of American Broadcasting.
The Nature of Broadcast News and Interviewing.
The Types, Characteristics, and Purposes of Broadcast Interviewing.
Conducting the Broadcast Interview.
Participating in the Broadcast Interview.
The News Conference.


Subject Index.

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