Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done / Edition 1

Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done / Edition 1

by Paul D. Epstein, Paul M. Coates, Lyle D. Wray, David Swain
     
 

ISBN-10: 0787960586

ISBN-13: 9780787960582

Pub. Date: 11/30/2005

Publisher: Wiley

Is your community strong and vibrant or merely struggling to survive? If you want your community to be healthy and energetic tomorrow, you need to do more than simply solve specific problems today. To be successful, leaders and managers must learn from their experience so they can continually improve their communities for the future.?

In a time of increased

Overview

Is your community strong and vibrant or merely struggling to survive? If you want your community to be healthy and energetic tomorrow, you need to do more than simply solve specific problems today. To be successful, leaders and managers must learn from their experience so they can continually improve their communities for the future.?

In a time of increased scrutiny and heightened demands for accountability, community and public leaders must demonstrate more than good intentions: they must produce results. Results That Matter presents the new Effective Community Governance Model that brings together valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Using the information and tools in this book, government and nonprofit managers, civic reformers, and community leaders and activists will learn not only how to achieve one-time improvement of their organizations and communities but how to foster a continual cycle of community renewal and improvement.?

Results That Matter is filled with real-life examples from twenty-five communities across the country that demonstrate the benefits and practicality of the model and related practices. The authors provide down-to-earth guidance, including self-improvement practices of effective communities and new roles for citizens, community leaders, and managers.

Product Details

ISBN-13:
9780787960582
Publisher:
Wiley
Publication date:
11/30/2005
Edition description:
New Edition
Pages:
272
Product dimensions:
7.26(w) x 9.39(h) x 0.94(d)

Table of Contents

Preface.

Acknowledgments.

The Authors.

1. Engaging Citizens, Measuring Results, Getting Things Done.

2. Citizens’ Many Roles in Community Problem Solving.

3. Organizations Managing for Results.

4. Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples.

5. Citizens Reaching for Results II: To Improve the Quality of Life in Their Region.

6. Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples.

7. Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems.

8. Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development.

9. More Ideas for Making It Happen.

Notes. Index.

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