The Retail Value Chain: How to Gain Competitive Advantage through Efficient Consumer Response (ECR) Strategies / Edition 1

by Sami Finne, Hanna Sivonen

Overview

The Retail Value Chain analyses the changes in the retail industry such as internationalization and consolidation and looks at the strategic options open to companies. It covers retail structures, efficient consumer response, partnerships in retail value chains, demand management, store operations, IT trends, loyalty programmes, shopper information sharing and more.

In addition to providing useful insights into why retail operates the way it does, The Retail Value Chain describes the key concepts of Efficient Consumer Response (ECR) and provides several illustrative cases to demonstrate the results. As such, it is essential reading for both retail practitioners and students of retail and channel marketing.

Product Details

ISBN-13:	9780749454562
Publisher:	Kogan Page, Ltd.
Publication date:	12/30/2008
Pages:	384
Product dimensions:	6.40(w) x 9.40(h) x 1.40(d)

About the Author

Sami Finne is a principal consultant and the sector leader for the Retail & Consumer Products sector in Capgemini Consulting Finland. He is also a well-known speaker in top management seminars and conferences, and a visiting lecturer in several academic institutions, including Helsinki School of Economics and Helsinki University.

Hanna Sivonen is Senior Consultant in the Marketing, Sales and Service Transformation team of Capgemini Finland. She has extensive experience in projects for retail and consumer product companies, including category management, shopper analytics, shop-in-shop development, promotion management, marketing effectiveness and customer loyalty. Hanna has also carried out several strategic studies of global retail trends for leading Finnish retailers.

Table of Contents

** Chapter - 00: Introduction; ** Chapter - 01: Change drivers in the retail value chain; ** Chapter - 02: Retail formats; ** Chapter - 03: Collaboration in the retail value chain; ** Chapter - 04: Demand management; ** Chapter - 05: Store operations; ** Chapter - 06: Information technology trends in the retail value chain; ** Chapter - 07: Loyalty programmes and shopper information sharing; ** Chapter - 08: The future