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Managing or removing common obstacles to retention, such as burnout and work-life ...
Managing or removing common obstacles to retention, such as burnout and work-life imbalance
Developing programs to better meet employees' diverse needs and interests
Hiring the right employees in order to improve retention
Mentors' Message: Why is Employee: Retention Important? xiii
Retaining Employees: The Basics
An Overview of Employee Retention 3
A look at key elements of retention.
What is retention? 4
Why is retention crucial? 5
Why do employees stay with a company? 9
Why do employees leave? 10
Understanding the Challenges to Retaining Employees 13
Four trends that make retention difficult.
Demographic changes 14
New economic realities 15
Cultural expectations 15
Upheavals in the world of work 17
How to beat the challenges 18
Retention Strategy 1: Hiring Right 21
Tips for bringing the right people on board.
Hire for interests 22
Hire for "microculture" 26
Clarify what you want 27
Avoid common hiring traps 28
Retention Strategy 2: Making Your Company an Employer of Choice 31
Ideas for making valued employees want to stay.
Design the right compensation policies 32
Offer attractive benefits 33
Help employees balance their work and personal lives 35
Foster employees' self-knowledge 36
Communicate job opportunities 37
Develop employees' skills 39
Create great jobs 42
Value diversity 43
Retention Strategy 3: Retaining a Multigenerational Workforce 51
Strategies for keeping employees from different generations on board.
Different underlying assumptions 53
Boomers at work 53
Strategies for retaining Boomers 54
Generation X at work 56
Strategies for retaining Gen X workers 57
Generation Y at work 58
Strategies for retaining Gen Y workers 59
Retention Strategy 4: Cultivating the Right Culture 61
Suggestions for crafting an appealing culture.
What is culture? 62
Understand the challenges of cultural change 63
Focus on "microcultures" 63
Survey your current culture 64
Define your desired culture 65
Make changes to close the gap 65
Retention Strategy 5: Helping Employees Avoid Burnout 67
Advice for combating an all-too-common workplace scourge.
Understand the warning signs of burnout 68
Know the root causes of burnout 69
Understand the price of burnout 71
Practice creative staffing 72
Minimize work exhaustion 76
"Re-recruit" your top talent 77
Retention Strategy 6: Strengthening Your Retention Skills 81
Recommendations for honing your retention expertise.
Take advantage of retention training 82
Share lessons learned with peer managers 83
Become a retention champ 84
Tips and Tools
Tools for Retaining Employees 91
Worksheets for conducting a stay interview, calculating the cost of replacing an employee, surveying your organization's culture, and assessing your retention abilities.
Test Yourself 101
A helpful review of concepts presented in this guide. Take it before and after you've read the guide, to see how much you've learned.
Answers to test questions 105
Useful insights into common questions about retention.
Key Terms 117
Definitions of terminology often used in the area of employee retention.
To Learn More 119
Further titles of articles and books if you want to go more deeply into the topic.
Sources for Retaining Employees 127