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From the Publisher
Gone are the days of process improvement for efficiency sake. Process is a critical component of innovation and business growth. This book tells you not just how to improve, but more importantly where to improve. This is the key to maximizing your return on your process. Every process professional must read this book.
—Stephen Shapiro, Author, Best Practices Are Stupid
Trust Michael West not only to take on the subject most process improvement professionals seem afraid to raise, but to do so in such an enjoyable, practical, and easily digestible way. I thoroughly recommend reading the book from cover to cover, but once you have, you'll want to keep it close by because you will find yourself referring to it again and again. Nobody contemplating a process improvement program should proceed without first reading this book; but if you're already well on the way, I can only say 'watch out!', you might not like finding out what you've already missed!
—Rob Wyatt, IT Director, Product and Supply Chain, Dell
Michael West's insights completely rebuild and restore the long abandoned and decrepit bridge between investment in process improvement and the return on that investment . A must read for any business leader who wants his or her business to still exist in the near future!
—Marc Vandenplas, Executive Strategy Consultant