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"Over the last decade, the trend in outcomes assessment has shifted clearly into the world of higher education, and as a result, many colleges and universities are struggling to define and measure institutionally specific learning outcomes. Unfortunately, until recently few road maps existed to guide institutions in this process. However, the authors of this book have produced a text that, together with Outcomes Assessment in Higher Education (2004), provides a rich overview of what is currently known about outcomes assessment. In particular, the authors here provide a variety of cross-disciplinary perspectives from officers of accrediting organizations, academic vice presidents, deans, librarians, and faculty members, affording numerous examples of higher order outcomes as well as the processes that generated them. More importantly, the authors begin their treatise with a framework for outcomes processes so that readers have a solid theoretical framework for the multiple perspectives that follow. They end with a discussion of the future directions in outcomes assessment, including a research agenda for the future. This book is a must read for those interested in linking accountability with continuous process improvement. Highly recommended. Researchers, faculty, and practitioners."