Revolutionize Your Customer Experience

Revolutionize Your Customer Experience

by Colin Shaw
     
 

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new… See more details below

Overview

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Product Details

ISBN-13:
9780230578258
Publisher:
Palgrave Macmillan
Publication date:
09/23/2004
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
224
Sales rank:
1,154,198
File size:
2 MB

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