Revolutionizing Workforce Performance: A Systems Approach to Mastery / Edition 1

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Improve performance at every level of your organization!
Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively and stay ahead of the competition, your organization must have a competitive and well-trained workforce. In Revolutionizing Workforce Performance, Jack Bowsher links all the pieces of a successful management system together into an easy six-step process. His innovative management system integrates the best of OD, training, performance technology, performance consulting, integrated electronic support systems, and HRD programs.
Aiming to develop a formal working partnership between the executive team and the training organization, Bowsher concentrates on breakthroughs in workforce performance rather than training events. You'll learn how to restructure your training programs and dramatically improve your organization.
This book will turn your managers and directors—those responsible for the training and performance of your workforce—into stronger, more effective leaders. You will learn how to implement quality measurements and a process for continuous improvement for the performance systems within every major job category.
Each member of your organization, from the entry-level workers to the cheif executive officer, will benefit from Bowsher's management system.
With Revolutionizing Workforce Performance you will:

  • Increase your organization's productivity
  • Lower your operating expenses
  • Increase revenues and market shares
  • Eliminate the need for massive downsizings

This book is a must-read for senior and line executives, government leaders, and all members of the training and performance community. With Bowsher's management system, everyone comes out a winner! Don't waste any more time with an inadequate performance system. Revolutionize your workforce today!
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Editorial Reviews

Presents a systems approach for workplace training which integrates approaches from a number of companies experiences with training. The six steps of implementation consist of: recognizing objectives, process reengineering, recognizing performance requirements, designing courses for key job areas, rewards and recognition for employees, and measurement and benchmarking. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780787907983
  • Publisher: Wiley
  • Publication date: 10/24/1997
  • Edition number: 1
  • Pages: 300
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.81 (d)

Meet the Author

JACK E. BOWSHER is the former chief training officer of IBM. He has an extensive background within the training and workforce performance fields; working as a teacher, course developer, consultant, and executive. For over a quarter of a century, he has been leading the development of new programs and management systems that achieve breakthroughs in workforce performance. From his experience in accounting, information systems, marketing, personnel, as well as education, he has gained a firm understanding of what it takes to plan and implement systems that achieve superior workforce performance.Jack Bowsher resides in Westport, Connecticut and San Diego, California. He is a frequent guest lecturer and consultant throughout the country on restructuring training organizations and workforce performance.

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Table of Contents

Pt. 1 From Mediocre to Superior Workforce Performance 1
1 Common Practices in a Workforce with Some Training 3
2 Best Practices for a Competitive Workforce 17
Pt. 2 Systems Approach for Workforce Performance: First Steps 39
3 Develop and Implement a Management System 41
4 Appoint a Chief Training Officer 55
5 Develop a Working Partnership for Key Jobs 64
6 Enhance or Reengineer the Basic Processes 79
7 Identify Performance Requirements of Key Jobs 89
Pt. 3 Design a Performance System for Key Jobs 103
8 Design Personal-Development Tasks and a Performance-Based Curriculum 105
9 Develop a Delivery-System Strategy 119
10 Develop On-the-Job Training Assignments 139
11 Develop Support Systems for Key Jobs 147
12 Investigate Electronic Performance Support Systems 155
13 Develop Reward and Recognition Programs 167
14 Evaluate Job Performance 177
15 Implement Measurements and Benchmarking 187
Pt. 4 How to Justify a Competitive Workforce 203
16 Determine Cost of Poor Performance 205
17 Use New Justification Methods 214
Pt. 5 Required Leadership from Senior Executives 229
18 Optimize the Organization and Staff Programs 231
19 Decisions for Creating a Competitive Workforce 246
20 Essential Messages for Executive Management 266
References and Suggested Readings 281
About the Author 287
Index 289
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