Common Practices in a Workforce with Some Training.
Best Practices for a Competitive Workforce.
SYSTEMS APPROACH FOR WORKFORCE PERFORMANCE: FIRST STEPS.
Develop and Implement a Management System.
Appoint a Chief Training Officer.
Develop a Working Partnership for Key Jobs.
Enhance or Reengineer the Basic Processes.
Identify Performance Requirements of Key Jobs.
DESIGN A PERFORMANCE SYSTEM FOR KEY JOBS.
Design Personal-Development Tasks and a Performance-Based Curriculum.
Develop a Delivery-System Strategy.
Develop On-the-Job Training Assignments.
Develop Support Systems for Key Jobs.
Investigate Electronic Performance Support Systems.
Develop Reward and Recognition Programs.
Evaluate Job Performance.
Implement Measurements and Benchmarking.
HOW TO JUSTIFY A COMPETITIVE WORKFORCE.
Determine Cost of Poor Performance.
Use New Justification Methods.
REQUIRED LEADERSHIP FROM SENIOR EXECUTIVES.
Optimize the Organization and Staff Programs.
Decisions for Creating a Competitive Workforce.
Essential Messages for Executive Management.
References and Suggested Readings.