Revolutionizing Workforce Performance: A Systems Approach to Mastery / Edition 1

Revolutionizing Workforce Performance: A Systems Approach to Mastery / Edition 1

by Jack E. Bowsher, Bowsher
     
 

ISBN-10: 0787907987

ISBN-13: 9780787907983

Pub. Date: 10/24/1997

Publisher: Wiley

Improve performance at every level of your organization!Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively and stay ahead of the competition, your organization must have a competitive and well-trained workforce. Jack Bowsher links all the pieces of a successful

Overview

Improve performance at every level of your organization!Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively and stay ahead of the competition, your organization must have a competitive and well-trained workforce. Jack Bowsher links all the pieces of a successful management system together into an easy six-step process. His innovative system integrates the best of OD, training, performance consulting, performance technology, and integrated electronic support systems. At an organization that achieves Bowsher's leaning "mastery,"everyone will be a top-level performer!Among other reforms, Bowsher proposes establishing a performance system within every major job category. In his book, Bowsher includes a special short "executive summary" that can be used to convince an organization's executives to implement all of these performance-boosting initiatives.By revolutionizing workforce performance you will:

• Increase productivity

• Lower operating expenses

• Increase revenues and market shares

• Eliminate the need for massive downsizings
Members of the training/performance community, HR managers, and senior executives—all of them need this explosive guide to create their own revolution in performance!

Product Details

ISBN-13:
9780787907983
Publisher:
Wiley
Publication date:
10/24/1997
Pages:
300
Product dimensions:
9.21(w) x 6.14(h) x 0.81(d)

Table of Contents

FROM MEDIOCRE TO SUPERIOR WORKFORCE PERFORMANCE.

Common Practices in a Workforce with Some Training.

Best Practices for a Competitive Workforce.

SYSTEMS APPROACH FOR WORKFORCE PERFORMANCE: FIRST STEPS.

Develop and Implement a Management System.

Appoint a Chief Training Officer.

Develop a Working Partnership for Key Jobs.

Enhance or Reengineer the Basic Processes.

Identify Performance Requirements of Key Jobs.

DESIGN A PERFORMANCE SYSTEM FOR KEY JOBS.

Design Personal-Development Tasks and a Performance-Based Curriculum.

Develop a Delivery-System Strategy.

Develop On-the-Job Training Assignments.

Develop Support Systems for Key Jobs.

Investigate Electronic Performance Support Systems.

Develop Reward and Recognition Programs.

Evaluate Job Performance.

Implement Measurements and Benchmarking.

HOW TO JUSTIFY A COMPETITIVE WORKFORCE.

Determine Cost of Poor Performance.

Use New Justification Methods.

REQUIRED LEADERSHIP FROM SENIOR EXECUTIVES.

Optimize the Organization and Staff Programs.

Decisions for Creating a Competitive Workforce.

Essential Messages for Executive Management.

References and Suggested Readings.

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