Revolutionizing Workforce Performance: A Systems Approach to Mastery / Edition 1

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Overview

Improve performance at every level of your organization! Millionsof employees and managers go to work every day without the propertraining and support to do their jobs efficiently. To operateeffectively and stay ahead of the competition, your organizationmust have a competitive and well-trained workforce. InRevolutionizing Workforce Performance, Jack Bowsher links all thepieces of a successful management system together into an easysix-step process. His innovative management system integrates thebest of OD, training, performance technology, performanceconsulting, integrated electronic support systems, and HRDprograms.Aiming to develop a formal working partnership between theexecutive team and the training organization, Bowsher concentrateson breakthroughs in workforce performance rather than trainingevents. You'll learn how to restructure your training programs anddramatically improve your organization.This book will turn yourmanagers and directors—those responsible for the training andperformance of your workforce—into stronger, more effectiveleaders. You will learn how to implement quality measurements and aprocess for continuous improvement for the performance systemswithin every major job category. Each member of your organization,from the entry-level workers to the cheif executive officer, willbenefit from Bowsher's management system. With RevolutionizingWorkforce Performance you will:

  • Increase your organization's productivity
  • Lower your operating expenses
  • Increase revenues and market shares
  • Eliminate the need for massive downsizings
This book is a must-read for senior and line executives, governmentleaders, and all members of the training and performance community.With Bowsher's management system, everyone comes out a winner!Don't waste any more time with an inadequate performance system.Revolutionize your workforce today!
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Editorial Reviews

From the Publisher
"This book is definitely about the right subjects, for the rightaudiences, and about the right issue—achieving breakthroughs inworkforce performance. Senior executives should read this importantdocument." (A. William Wiggenhorn, President, MotorolaUniversity)

"Senior executives must become involved with the lessons in thisbook to achieve breakthroughs in workforce performance. Theirleadership will result in a sustainable competitive advantage."(Victor E. Millar, President and CEO, AT&T Solutions)

"Everyone talks about performance improvement. Jack Bowsherexplains in this book how to make it happen within the entireorganization. HR executives should take a leadership role." (UrsulaF. Fairbairn, Executive Vice President, Human Resources andQuality, American Express Company)

"Bowsher challenges all of us to share in a new management systemfor achieving breakthroughs in workforce performance. This book isa must-read for members of the training and performancecommunities." (John W. Humphrey, CEO, The Forum Corporation, Chairof ASTD, Founder, Instructional Systems Association (ISA))

"Every major government agency at the city, state, and federallevel should focus on breakthroughs in workforce performance. Thisbook will help you to do just that." (Charles A. Bowsher, RetiredComptroller General of the United States)

"Every manager and director of training should read this bookbecause it includes a management system that will enable chieftraining officers to have a working partnership with seniorexecutives and additional funding for new performance systems."(Jerold V. Tucker, Chief Training Officer, GTE)

"This book will greatly influence the work of training andperformance professionals as well as the companies that serve thisindustry. (John J. Splavec, Partner, Andersen Consulting)

Booknews
Presents a systems approach for workplace training which integrates approaches from a number of companies experiences with training. The six steps of implementation consist of: recognizing objectives, process reengineering, recognizing performance requirements, designing courses for key job areas, rewards and recognition for employees, and measurement and benchmarking. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780787907983
  • Publisher: Wiley
  • Publication date: 10/24/1997
  • Edition number: 1
  • Pages: 300
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.81 (d)

Meet the Author

JACK E. BOWSHER is the former chief training officer of IBM. He has an extensive background within the training and workforce performance fields; working as a teacher, course developer, consultant, and executive. For over a quarter of a century, he has been leading the development of new programs and management systems that achieve breakthroughs in workforce performance. From his experience in accounting, information systems, marketing, personnel, as well as education, he has gained a firm understanding of what it takes to plan and implement systems that achieve superior workforce performance.Jack Bowsher resides in Westport, Connecticut and San Diego, California. He is a frequent guest lecturer and consultant throughout the country on restructuring training organizations and workforce performance.

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Table of Contents

FROM MEDIOCRE TO SUPERIOR WORKFORCE PERFORMANCE.

Common Practices in a Workforce with Some Training.

Best Practices for a Competitive Workforce.

SYSTEMS APPROACH FOR WORKFORCE PERFORMANCE: FIRST STEPS.

Develop and Implement a Management System.

Appoint a Chief Training Officer.

Develop a Working Partnership for Key Jobs.

Enhance or Reengineer the Basic Processes.

Identify Performance Requirements of Key Jobs.

DESIGN A PERFORMANCE SYSTEM FOR KEY JOBS.

Design Personal-Development Tasks and a Performance-BasedCurriculum.

Develop a Delivery-System Strategy.

Develop On-the-Job Training Assignments.

Develop Support Systems for Key Jobs.

Investigate Electronic Performance Support Systems.

Develop Reward and Recognition Programs.

Evaluate Job Performance.

Implement Measurements and Benchmarking.

HOW TO JUSTIFY A COMPETITIVE WORKFORCE.

Determine Cost of Poor Performance.

Use New Justification Methods.

REQUIRED LEADERSHIP FROM SENIOR EXECUTIVES.

Optimize the Organization and Staff Programs.

Decisions for Creating a Competitive Workforce.

Essential Messages for Executive Management.

References and Suggested Readings.

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