Revolutionizing Workforce Performance: A Systems Approach to Mastery

by Jack E. Bowsher

Overview

Improve performance at every level of your organization!Millions ofemployees and managers go to work every day without the propertraining and support to do their jobs efficiently. To operateeffectively and stay ahead of the competition, your organizationmust have a competitive and well-trained workforce. Jack Bowsherlinks all the pieces of a successful management system togetherinto an easy six-step process. His innovative system integrates thebest of OD, training, performance consulting, performancetechnology, and integrated electronic support systems. At anorganization that achieves Bowsher's leaning "mastery,"everyonewill be a top-level performer!Among other reforms, Bowsher proposesestablishing a performance system within every major job category.In his book, Bowsher includes a special short "executive summary"that can be used to convince an organization's executives toimplement all of these performance-boosting initiatives.Byrevolutionizing workforce performance you will:

* Increase productivity
* Lower operating expenses
* Increase revenues and market shares
* Eliminate the need for massive downsizings
Members of the training/performance community, HR managers, andsenior executives—all of them need this explosive guide to createtheir own revolution in performance!

Product Details

ISBN-13:	9780787907983
Publisher:	Wiley
Publication date:	10/30/1997
Pages:	324
Product dimensions:	6.34(w) x 9.53(h) x 1.15(d)

About the Author

JACK E. BOWSHER is the former chief training officer of IBM. He has an extensive background within the training and workforce performance fields; working as a teacher, course developer, consultant, and executive. For over a quarter of a century, he has been leading the development of new programs and management systems that achieve breakthroughs in workforce performance. From his experience in accounting, information systems, marketing, personnel, as well as education, he has gained a firm understanding of what it takes to plan and implement systems that achieve superior workforce performance.Jack Bowsher resides in Westport, Connecticut and San Diego, California. He is a frequent guest lecturer and consultant throughout the country on restructuring training organizations and workforce performance.

Table of Contents

FROM MEDIOCRE TO SUPERIOR WORKFORCE PERFORMANCE.

Common Practices in a Workforce with Some Training.

Best Practices for a Competitive Workforce.

SYSTEMS APPROACH FOR WORKFORCE PERFORMANCE: FIRST STEPS.

Develop and Implement a Management System.

Appoint a Chief Training Officer.

Develop a Working Partnership for Key Jobs.

Enhance or Reengineer the Basic Processes.

Identify Performance Requirements of Key Jobs.

DESIGN A PERFORMANCE SYSTEM FOR KEY JOBS.

Design Personal-Development Tasks and a Performance-BasedCurriculum.

Develop a Delivery-System Strategy.

Develop On-the-Job Training Assignments.

Develop Support Systems for Key Jobs.

Investigate Electronic Performance Support Systems.

Develop Reward and Recognition Programs.

Evaluate Job Performance.

Implement Measurements and Benchmarking.

HOW TO JUSTIFY A COMPETITIVE WORKFORCE.

Determine Cost of Poor Performance.

Use New Justification Methods.

REQUIRED LEADERSHIP FROM SENIOR EXECUTIVES.

Optimize the Organization and Staff Programs.

Decisions for Creating a Competitive Workforce.

Essential Messages for Executive Management.

References and Suggested Readings.

Editorial Reviews

"This book is definitely about the right subjects, for the rightaudiences, and about the right issue—achieving breakthroughs inworkforce performance. Senior executives should read this importantdocument." (A. William Wiggenhorn, President, MotorolaUniversity)

"Senior executives must become involved with the lessons in thisbook to achieve breakthroughs in workforce performance. Theirleadership will result in a sustainable competitive advantage."(Victor E. Millar, President and CEO, AT&T Solutions)

"Everyone talks about performance improvement. Jack Bowsherexplains in this book how to make it happen within the entireorganization. HR executives should take a leadership role." (UrsulaF. Fairbairn, Executive Vice President, Human Resources andQuality, American Express Company)

"Bowsher challenges all of us to share in a new management systemfor achieving breakthroughs in workforce performance. This book isa must-read for members of the training and performancecommunities." (John W. Humphrey, CEO, The Forum Corporation, Chairof ASTD, Founder, Instructional Systems Association (ISA))

"Every major government agency at the city, state, and federallevel should focus on breakthroughs in workforce performance. Thisbook will help you to do just that." (Charles A. Bowsher, RetiredComptroller General of the United States)

"Every manager and director of training should read this bookbecause it includes a management system that will enable chieftraining officers to have a working partnership with seniorexecutives and additional funding for new performance systems."(Jerold V. Tucker, Chief Training Officer, GTE)

"This book will greatly influence the work of training andperformance professionals as well as the companies that serve thisindustry. (John J. Splavec, Partner, Andersen Consulting)

From the Publisher

Presents a systems approach for workplace training which integrates approaches from a number of companies experiences with training. The six steps of implementation consist of: recognizing objectives, process reengineering, recognizing performance requirements, designing courses for key job areas, rewards and recognition for employees, and measurement and benchmarking. Annotation c. by Book News, Inc., Portland, Or.

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