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Improve performance at every level of your organization!
Millions of employees and managers go to work every day without the proper training and support to do their jobs efficiently. To operate effectively and stay ahead of the competition, your organization must have a competitive and well-trained workforce. In Revolutionizing Workforce Performance, Jack Bowsher links all the pieces of a successful management system together into an easy six-step process. His innovative management system integrates the best of OD, training, performance technology, performance consulting, integrated electronic support systems, and HRD programs.
Aiming to develop a formal working partnership between the executive team and the training organization, Bowsher concentrates on breakthroughs in workforce performance rather than training events. You'll learn how to restructure your training programs and dramatically improve your organization.
This book will turn your managers and directors—those responsible for the training and performance of your workforce—into stronger, more effective leaders. You will learn how to implement quality measurements and a process for continuous improvement for the performance systems within every major job category.
Each member of your organization, from the entry-level workers to the cheif executive officer, will benefit from Bowsher's management system.
With Revolutionizing Workforce Performance you will:
|Pt. 1||From Mediocre to Superior Workforce Performance||1|
|1||Common Practices in a Workforce with Some Training||3|
|2||Best Practices for a Competitive Workforce||17|
|Pt. 2||Systems Approach for Workforce Performance: First Steps||39|
|3||Develop and Implement a Management System||41|
|4||Appoint a Chief Training Officer||55|
|5||Develop a Working Partnership for Key Jobs||64|
|6||Enhance or Reengineer the Basic Processes||79|
|7||Identify Performance Requirements of Key Jobs||89|
|Pt. 3||Design a Performance System for Key Jobs||103|
|8||Design Personal-Development Tasks and a Performance-Based Curriculum||105|
|9||Develop a Delivery-System Strategy||119|
|10||Develop On-the-Job Training Assignments||139|
|11||Develop Support Systems for Key Jobs||147|
|12||Investigate Electronic Performance Support Systems||155|
|13||Develop Reward and Recognition Programs||167|
|14||Evaluate Job Performance||177|
|15||Implement Measurements and Benchmarking||187|
|Pt. 4||How to Justify a Competitive Workforce||203|
|16||Determine Cost of Poor Performance||205|
|17||Use New Justification Methods||214|
|Pt. 5||Required Leadership from Senior Executives||229|
|18||Optimize the Organization and Staff Programs||231|
|19||Decisions for Creating a Competitive Workforce||246|
|20||Essential Messages for Executive Management||266|
|References and Suggested Readings||281|
|About the Author||287|