RFID For Dummies

RFID For Dummies

by Patrick J. Sweeney II
RFID For Dummies

RFID For Dummies

by Patrick J. Sweeney II

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Overview

  • Many companies have asked suppliers to begin using RFID (radio frequency identification) tags by 2006
  • RFID allows pallets and products to be scanned at a greater distance and with less effort than barcode scanning, offering superior supply-chain management efficiencies
  • This unique plain-English resource explains RFID and shows CIOs, warehouse managers, and supply-chain managers how to implement RFID tagging in products and deploy RFID scanning at a warehouse or distribution center
  • Covers the business case for RFID, pilot programs, timelines and strategies for site assessments and deployments, testing guidelines, privacy and regulatory issues, and more

Product Details

ISBN-13: 9780764579103
Publisher: Wiley
Publication date: 04/01/2005
Series: For Dummies Books
Pages: 416
Product dimensions: 7.40(w) x 9.20(h) x 0.92(d)

About the Author

Patrick J. Sweeney II heads ODIN Technologies, an RFID integration and software development company. He learned the technology at MIT and is considered an industry expert.

Read an Excerpt

RFID For Dummies


By Patrick J. Sweeney

John Wiley & Sons

ISBN: 0-7645-7910-X


Chapter One

Taking the Mystery out of RFID

In This Chapter

* Discovering RFID

* Getting a handle on the technology

* Figuring out what you need to know

* Knowing what to expect in the future

With all the recent hype over radio frequency identification (RFID) and the requirements to implement it, you might think that RFID can turn water into wine, transform lead into gold, and cure the world's diseases. You might also be worried that RFID will enable Big Brother to track your movements to within a foot of your location from a satellite five hundred miles up in space. The truth is, RFID can do none of these things.

In this chapter, you find out the basics of what RFID is, what forces are driving RFID as a replacement for the bar code in the marketplace, and what benefits RFID can offer.

If you are responsible for complying with high-profile mandates from one of your suppliers or customers, this chapter also offers a framework to help you begin setting up a system and making it work within your existing business process. The bad news is that an RFID implementation is a daunting project even at a minimal compliance level, sometimes referred to as slap and ship or, more appropriately, tag and ship. The good news is that the benefits to the business are substantial, particularly if your trading partners are involved. RFID technology is here to stay, sothe sooner you understand it, the quicker you can make key strategic decisions for your company.

What Is RFID?

RFID is a very valuable business and technology tool. It holds the promise of replacing existing identification technologies like the bar code. RFID offers strategic advantages for businesses because it can track inventory in the supply chain more efficiently, provide real-time in-transit visibility (ITV), and monitor general enterprise assets. The more RFID is in the news, the more creative people are about its potential applications. For example, I recently heard from someone who wanted to use RFID to track fishing nets in the North Sea.

The origins of RFID in inventory tracking

Wal-Mart has spent millions of dollars since the late 1990s researching the efficacy of RFID systems to replace bar codes (which have been in use since the days of The Brady Bunch and Gilligan's Island - that's the early 1970s, for those of you with all your hair left).

In 1999, with the help of scientists at the Massachusetts Institute of Technology (MIT), a consortium of companies formed the Auto-ID Center - a center for continued research into the nature and use of radio frequency identification. The consortium had a new idea about how organizations could identify and track their assets. The vision underlying automatic identification (or Auto-ID) is the creation of an "Internet of Objects." In such a highly connected network, devices dispersed through an enterprise can talk to each other - providing real-time information about the location, contents, destination, and ambient conditions of assets. This communication allows much-sought-after machineto- machine communication and decision-making, rendering humans unnecessary and mistakes a thing of the past.

Today, Auto-ID can track not only enterprise assets, but also the movement of products, containers, vehicles, and other assets across vast geographic areas. For more about the Auto-ID Center and the current organizations involved in developing RFID technology, see Chapter 2.

Tracking goods with EPC codes

RFID is actually nothing new. Just as goods today have bar codes, goods in RFID systems have codes that enable systems to share information. Because the mandated RFID systems require businesses to share information with each other, the different systems need to use the same code - the electronic product code (EPC). The EPC is the individual number associated with an RFID tag or chip.

The EPC was developed at MIT's Auto-ID Center in 2000 and is a modern-day replacement for the Universal Product Code (UPC). A tag's embedded EPC number is unique to that tag. However, the EPC protocol is universal to all EPC-compliant systems and serves two specific functions:

  • Telling how data is to be segregated and stored on the tag, or what is also known as the numbering scheme.

  • Determining how the tags and readers communicate (also called the air interface protocol).

    Wal-Mart, like other large retailers, had more pragmatic issues at hand when they established an RFID requirement for their suppliers. Under Wal-Mart's mandate, each supplier is required to identify their products not by bar codes and waybills, but through EPCs that are automatically broadcast by RFID tags as new products arrive at the retailer's warehouse, distribution center, or store. In Chapter 2, I explain how EPC works in more detail.

    Sizing Up the Benefits of RFID

    Capturing inventory as it arrives from the supplier is the first step in a company-wide tracking system that "knows" where every item is throughout its lifetime in the store. This tracking offers retailers tremendous insight into their inventory, which enables those retailers to control costs and reduce investment on inventory, which means lower prices and better competition for consumers.

    Having better information about inventory offers retailers all sorts of potential benefits. The retailers know how much inventory is still on pallets in the warehouse, how much is on its way to distribution centers and stores, and how much is currently on the shelves in each of its stores. With this knowledge, retailers have the foundation for measuring product consumption, seeing buying patterns, and controlling inventory more efficiently. Through this process, a retailer ensures that its shelves are stocked and that customers can buy high-volume products (such as razor blades, diapers, and toilet paper) when they need them and in the quantity they need.

    Of course, businesses don't spend money unless they expect to make money off that investment. Major retailers believe that a comprehensive RFID program - tying suppliers to inventories to retail outlet shelf stock - will generate savings of around 10 to 16 percent, based simply on inventory cost reduction in each of their distribution centers (DCs). This translates into billions of dollars in savings each year - a pretty impressive result by any measure. The benefits can extend to other applications beyond retailers: Third-party logistics companies can speed up their billing cycle and create a new revenue stream with RFID; government agencies can reduce loss and increase security; museums can reduce cost to conduct inventory; sports teams can increase sales at games - the applications are limitless.

    In an RFID system that uses an electronic product code (EPC) or similar numbering scheme, the following RFID attributes lead to those kinds of savings:

  • Serialized data: Every object in the supply chain has a unique identifying number.

  • Reduced human intervention: RFID allows tracking automatically without needing people to count or capture data or scan bar codes, which means reduced labor costs and fewer errors.

  • Higher throughput supply chains: RFID allows many items to be counted simultaneously.

  • Real-time information flow: As soon as an item changes state (off the shelf, out of a truck, sold to customer), the information can be updated across the supply chain.

  • Increased item security: Tagging items allows them to be tracked inside a confined facility or space.

    In the following sections, I explain each of these benefits in more detail. In Chapter 2, I compare RFID to other auto-identification technologies, like the bar code, and offer tips for developing an overall Auto-ID strategy so that you see how you might apply RFID's benefits to your own business.

    REMEMBER

    Obviously, there is a genuine reason for the excitement surrounding RFID and the EPC. People are anxious to implement the technology so they can track supplies from the factory to the foxhole, or from the grower to the grocer. Much like the excitement surrounding the Internet, RFID carries the promise of a very disruptive technology with substantial future rewards. The excitement (dare I say hype?) needs to be tempered by the real-world limitations of the technology and the laws of physics. Adding to the practical limitations of today's RFID technology is a deluge of misinformation and broken promises. Today's marketplace dynamic is the cause of much of this RFID heartache. I introduce a well-balanced approach to RFID in "Finding Success with Four Ps in a Pod," later in this chapter, to make sure that you stay on an even keel and take a pragmatic, process-driven approach to the technology.

    Tracking individual items with serialized data

    Serialized data means that each item has its own unique identifier or serial number. This helps an enterprise

  • Keep very accurate account of each item in the supply chain or property list. Instead of knowing that there are 1,000 boxes of Cap'n Crunch (get it? serialized data) in the back room, a grocer knows which box has been sold and which one has been sitting there for a long time.

  • Know which item was produced where, in companies that produce the same item at multiple plants. This is critical for tracking total quality, aiding in recalls, verifying warranties, and so on.

  • Prevent counterfeiting and diversion. Serialized data allows items such as high-cost drugs to travel through a supply chain while recording every stop they make.

    The benefit of serialized data is better inventory control, reduced loss, reduced carrying cost, and improved customer satisfaction (customers at every level, not just walk-in-off-the-street Joe Brown). Each of these advantages over the existing system has a benefit of reducing cost and improving productivity (another way of saying the same thing!).

    RFID tracks individual items by associating the unique EPC number to a secure database. This concept is often likened to license plates. Just like the DMV knows who owns a car by looking up the license plate number on a central server, an RFID system can pull up a limitless amount of information about a tag based on its unique identifier.

    In some instances, particularly with active tags, the RFID tag allows all the critical information to be stored directly to the tag. No need to look to a database - all the info is right on the tag. This technology can be very useful in instances such as the shipment of military supplies to overseas theaters, where accessing a central database is nearly impossible.

    Reducing human intervention

    Thousands of applications require humans to scan an object with a bar code scanner or read information on a label. When you check out at the supermarket, the checker has to pass each item in your cart over the lasers that scan the bar codes. RFID technology has the potential to eliminate this human intervention. If all your groceries had RFID tags, you could walk straight out the door and have all the items in your basket read automatically as you passed by a portal, with no need to take things out and scan them.

    Think about cases of items coming off of a tractor trailer into a distribution center. Today, someone scans each box one at a time with a bar code scanner and often sticks a label on the box as it leaves the truck. From a logistics perspective, RFID can automatically verify a shipment, optimize cross-docking and flow of goods, and automate much of the pick-and-stow functions. With RFID, things can move off the truck by the pallet-load. Hundreds of items can be read simultaneously, and the data can immediately hit the inventory system as being on-site, identifying what it is, where it came from, where it's going, and so on.

    The benefit of having fewer human hands involved is reduced errors, which produces reduced costs, faster throughput, and reduced damage and returns. The overall implication of reduced human intervention, given the high cost of salaries, benefits, and the cost of management associated with crews of human workers, is a dramatic reduction in operating costs.

    Automated toll systems are a prime example of how the lack of human intervention saves both time and money. Remember how long the lines at highway tollbooths used to be? This was especially annoying if your daily commute was on a toll road. With automated toll systems (made possible by RFID), no longer does a car have to stop to hand cash to an exhaust-inhaling person stuffed in a 2-x-3-foot box all day. Zoom by and smile. Less traffic, lower cost, elimination of a hazardous job. Thank you RFID!

    Moving more goods through the supply chain

    Supply chains that can move more goods (also called higher throughput supply chains) reduce processing time, which leads to reduced costs, higher turnaround for billing customers, improved cash flow, a better bottom line, and, of course, reduced error rates, which also contribute to improved customer service. This leads to better customer retention, higher sales, and an increase in profitability and throughput performance.

    Before RFID systems became a viable Auto-ID technology, systems with highvolume throughput (airline luggage handling, package delivery, road race participants) all had to be read one item at a time because a bar code scanner can read only one bar code at a time. Whenever only one item is read at a time (manually or with a bar code), the maximum throughput is - you guessed it - one.

    Entire systems were designed around processing one as quickly as possible. Fred Smith, the CEO of FedEx, spent millions trying to figure out how to collect one package at a time and read it in the shortest amount of time as it goes down a very high-speed conveyor. That was the design goal of systems that required optimization of a one-at-a-time bottleneck.

    RFID changes all that by allowing a whole bundle of packages, a trailer of luggage, or tens of runners to be read all at once, greatly increasing throughput. With RFID, you can read hundreds of objects all nearly simultaneously. No longer will systems be designed to optimize the speed of one; rather, they will be designed using the laws of physics to maximize the number of simultaneous reads.

    Capturing information in real time

    Real-time information can help you reduce costs, improve sales, increase cash flow, allow for specialized servicing and manufacturing for top customers, and thus capture a larger market share and improve overall capitalization per client and per employee. Because you know, in real time, where everything is, you can deliver on promises, reduce errors, increase customer loyalty, reduce waste, optimize materials use, and directly impact the tactical (departmental) and strategic (corporate and division-level) bottom line.

    If time is money, information is insurance. What is on a store shelf, off the shelves, selling well, about to spoil, running low in back, and missing is all critical information to a retailer, producer, or supplier.

    An RFID system can also allow machine-to-machine communication and automated decision-making. Automated decision-making is based on two principles of RFID: lack of human intervention and real-time information flows. In real time, a conveyor can close a gate and route a package at 600 feet per minute from one line to another line all because it reads the data off an RFID tag and retrieves a command specific to that individual item (it's that serialized data benefit again).

    Increasing security

    RFID's increased security means improved delivery and control and increased anti-counterfeit measures, as well as theft reduction, which leads to a significant reduction in costs.

    If you are responsible for the tracking and accounting of property items, or if shrinkage to you is more than what happens when you jump into that frigid Cape Cod Bay, RFID is a dream come true. (Shrinkage in an inventory sense is the loss or theft of items in the supply chain.) The ability to permanently affix a tag to every item of value in a location and know exactly where that item is at all times as it passes through various doorways is something no other technology can offer. From a security perspective, RFID's ability to track and trace property can help everything from the war on terrorism to anti-fraud and anti-counterfeit measures. Here are some examples:

  • The pharmaceutical industry not only deals with fake drugs being passed off as the real deal, but is fighting a multibillion-dollar issue of diversion. Drugs have different price scales for different buyers. Distributors know who pays less for drugs - like hospitals and nursing homes - and some less-than-upstanding distributors take advantage of these price differences to illegally turn a profit. See Chapter 6 for more details.

    (Continues...)



    Excerpted from RFID For Dummies by Patrick J. Sweeney Excerpted by permission.
    All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
    Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

  • Table of Contents

    Introduction 1

    About This Book 1

    Who This Book Is For 1

    You Don’t Need a Slide Rule and Pocket Protector to Use This Book 2

    How This Book Is Organized 2

    Part I: Now That You Can Spell RFID, Here’s the Rest of the Story 3

    Part II: Ride the Electromagnetic Wave: The Physics of RFID 3

    Part III: Fitting an RFID Application into Your World 3

    Part IV: Raising the Beams for Your Network 4

    Part V: How to Speak Bean Counter 4

    Part VI: The Part of Tens 4

    Icons Used in This Book 5

    Part I: Now That You Can Spell RFID, Here’s the Rest of the Story 7

    Chapter 1: Taking the Mystery out of RFID 9

    What Is RFID? 9

    The origins of RFID in inventory tracking 10

    Tracking goods with EPC codes 10

    Sizing Up the Benefits of RFID 11

    Tracking individual items with serialized data 12

    Reducing human intervention 13

    Moving more goods through the supply chain 14

    Capturing information in real time 14

    Increasing security 15

    Mandates, Womendates, Blind Dates — Forcing Efficiency 16

    What are the major mandates? 16

    Responding to the mandates 17

    Calling All Physicists! Calling All Physicists! 18

    Finding a physics expert 19

    The basic physics of RFID 19

    Finding Success with Four Ps in a Pod 22

    Planning 22

    Physics 24

    Pilot 26

    Production 27

    A Ride in the Time Machine 28

    Chapter 2: Auto-ID Technologies: Why RFID Is King of the Hill 31

    Planning an Auto-ID Strategy for the Times 32

    Comparing the major players in Auto-ID: Bar codes, contact memory, and RFID 34

    Crafting an Auto-ID strategy for your business (Or, why RFID is the wave of the future) 41

    To EPC or Not to Be: Unraveling the Words, Words, Words of the Electronic Product Code 44

    How EPC is different from UPC 45

    Why an EPC RFID tag doesn’t contain more information 47

    How the EPC works 48

    How the EPC prepared for the future, and who oversees that 52

    Addressing Privacy Concerns 53

    Chapter 3: Making Basic Decisions about Your RFID System 55

    Midas Touch Points: Where RFID Impacts Your Organization 56

    Outlining how RFID affects your business processes 57

    Determining how RFID will affect your facility 60

    Evaluating your technical needs 61

    What’s the Frequency, Kenneth? 64

    Understanding the difference between licensed and unlicensed frequencies 65

    Examining the most common frequencies in RFID 65

    Frequencies, power, and countries 67

    Beyond UHF: Looking toward the future 68

    Speed, Accuracy, or Distance — Pick Two 69

    Designing for the right read distance 70

    Reads — tell me how fast and how many 71

    Reading multiple tags at once — accuracy considerations 72

    Now What about the Tags and Objects? 73

    Part II: Ride the Electro-magnetic Wave: The Physics of RFID 75

    Chapter 4: What Makes Up an RFID Network 77

    Elements of a Basic RFID System 77

    Everything starts with the tag 79

    Antennas send and receive radio waves 79

    Readers tell the antennas what to do 80

    The middleware transforms the system into a network of objects 80

    Time to Make Some Waves — Electromagnetic Waves 81

    Frequency is a measurement 83

    History may repeat itself, but virginity comes only once 84

    Fields: Electrical and magnetic, near and far 84

    Creating resonance between the antennas and the field 85

    Chapter 5: Understanding How Technology Becomes a Working System 87

    Anatomy of a Passive Tag: Understanding How It Works and Choosing the Right One 88

    How do tags receive and transmit information? 88

    How does a tag antenna work, and how do you choose among the different kinds? 90

    How does the integrated circuit affect performance? 92

    Some tag examples for the geek in you 94

    Tracking the Tags with a Reader 95

    Holler back, young ’un — Transmitting and receiving signals 95

    The DSP chip: Examining the brain of a reader 96

    Ring around the dipole and other bad antenna stories 98

    Air in Her Face — Blowing Sweet Nothings 100

    Chapter 6: Seeing Different RFID Systems at Work 103

    Setting Up RFID Interrogation Zones 103

    Coming and going — Reading at a dock door 104

    Your gateway to good reads — Other portals 106

    Keep on rollin’ — Setting up RFID at a conveyor 108

    That’s a wrap — Interrogating at a shrink-wrap station 109

    One at a time — Reading objects on a shelf 110

    From Ski Resorts to Airlines: Applying RFID in the Real World 112

    Ski resorts 112

    Law enforcement 113

    Pharmaceuticals 113

    Additional business applications 114

    Part III: Fitting an RFID Application into Your World 117

    Chapter 7: Seeing the Invisible: The Site Assessment 119

    Planning for Your Site Assessment 120

    Getting the right test equipment 122

    Setting up for RF testing 124

    Measuring for AEN during Normal Operations (And Beyond) 126

    Testing key points around the warehouse 127

    I’ve been a wild rover for many’s a year 127

    I don’t hear anything; time to make my own noise 129

    Solving interference problems 130

    Testing to Plan Your RFID Installation 130

    Gathering your equipment 131

    Comparing the perfect signal to the actual signal 132

    Setting up the equipment 133

    Conducting the test 134

    Putting your results to use 136

    Chapter 8: Testing One, Two, Three: Developing Your Own Lab 139

    To Lab or Not to Lab 140

    Beyond a Swanky White Lab Coat: The Tools You Need for Successful Testing 141

    Setting Up Your Lab 142

    X-ray marks the spot: Find the perfect location 143

    Physics eye for the lab guy: Design the physical layout 145

    Set up the test equipment 148

    Build specific test equipment 151

    Develop and implement standardized test procedures 153

    Chapter 9: Tag, You’re It: Testing for Best Tag Design and Placement 159

    Ready, Set, Test! 160

    Looking at the Material Composition of the Items You’re Tagging 162

    Examining RF transparent, reflecting, and absorbing materials 163

    Using the RF friendliness pyramid to understand the optimal spot for testing 164

    Choosing a Tag to Test 166

    Testing Tags in an Applications Test Facility 168

    Setting up the testing environment 170

    Carrying out the test 170

    Frequency Response Characterization: Testing Tags with Physics 171

    Encoding and Applying Tags 174

    Tag and ship 174

    Inline production application 176

    The Secrets of Read Success 177

    Avoiding cross talk 177

    Ensuring high-speed reads 178

    Executing full pallet reads 178

    Chapter 10: Hooked on Phonics: Reader Testing, Selection, and Installation 181

    Choosing a Hand-held, Mobile, or Fixed-location Reader 182

    Reading between the Lines: Critical Buying Criteria 183

    Consider all the costs involved 184

    Test reader performance 186

    Assess connectivity 192

    Evaluate how well the reader can be fine-tuned 196

    Installing a Reader and Antennas 201

    Mount the reader 202

    Mount and connect the antennas 203

    Power up the reader 203

    Test the interrogation zone for RF path loss 204

    Chapter 11: Middle Where? It’s Not Just about the Readers 205

    Filter, Smooth, Route: Understanding What You Need Middleware to Do 206

    Exploring Middleware Vendors and Their Offerings 208

    Piecing Together a Middleware Architecture 210

    No more tiers: Grasping the many levels of a middleware architecture 211

    Taking stock of existing investments and skills 213

    Early bird or late bloomer? Prioritizing your middleware needs 215

    Getting the Most from Your RFID Middleware 216

    Part IV: Raising the Beams for Your Network 219

    Chapter 12: From Pilot to Admiral: Deploying RFID Successfully 221

    Creating a Pilot Project Plan 222

    Start with your major tasks and timeline 223

    Deliverable tracker 224

    There’s always an issue with you: Tracking and resolving problems 225

    There is no I in team (but there is an M and an E) 226

    Factors for a Successful Pilot Test 227

    Clearly defined scope 227

    Experienced project manager 228

    Key executive support 228

    User involvement 228

    Specific measurements and metrics 229

    Risk mitigation 229

    Phased approach 229

    Moving from Pilot to Production 231

    Getting the most of your pilot data: The project debrief 231

    Tips for a successful production system 232

    Chapter 13: Getting Set to Administer and Maintain Your System 233

    Configuring and Setting Up Tag Readers 234

    Before you begin 234

    Stepping through a reader setup 235

    Creating configuration classes 236

    Getting the Digits 238

    A simple hierarchy for assigning numbers 238

    Allocating unique numbers across many lines and locations 239

    Applying Tags to Objects 240

    Applying tags without breaking them 240

    North by northwest as the corrugation travels: Orienting tags on objects 241

    Sending Objects through Your Business 242

    Lining up tags and readers 242

    Just like the neonatal ward: Handle with care 243

    School’s in Session — Training Your Staff 244

    Starting readers manually 244

    Identifying and responding to missed reads 245

    Reinforcing processes versus changing them 246

    Explaining how RFID affects employees 247

    Chapter 14: Ping-pong, the Tags Are Gone: How to Monitor Your RFID Network 249

    Why Monitor an RFID Station? 250

    Setting up Two Types of Monitoring 251

    Checking That a Reader Is Active 251

    Choosing the right method 252

    A simple human interface: Enabling operators to monitor the system 252

    Measuring and Interpreting System Behavior 255

    Building a statistical monitoring approach 255

    Breaking data into time intervals 257

    Measure 1: The average tag traffic volume (ATTV) 259

    Measure 2: Read errors to total reads (RETR) 261

    Measure 3: Read error change rates (RECR) 262

    Measure 4: Actual versus predicted traffic rate (APTR) 262

    Measure 5: Mean time between failure (MTBF) 263

    Monitoring as you expand your RFID network 265

    Setting up a monitoring system 265

    Part V: How to Speak Bean Counter 269

    Chapter 15: Making the Business Case 271

    Finding the First-Round Draft Picks for Your RFID Team 271

    A Game Plan Is More Than Xs and Os — Use a Proven Methodology 274

    Step 1 Refine the process and conduct team training 275

    Step 2 Determine scope and assumptions 276

    Step 3 Determine drivers, strategies, and enablers 277

    Step 4 Identify and assess business processes and interfaces 279

    Step 5 Identify complementary or competing business initiatives 280

    Step 6 Identify strategic and economic benefits 281

    Step 7 Develop investment requirements 284

    Step 8 Develop an implementation road map 285

    Step 9 Communicate the business case 286

    Chapter 16: Fitting RFID into Strategic Plans 289

    Just in Time to Justify: Overcoming Skepticism with Strategic Thinking 290

    Calculating ROI — A Tactical Approach to RFID 291

    Cha-ching! Finding ways to save with RFID 292

    Tallying up the estimated costs 300

    Putting together a costs/benefits analysis 303

    ROI as a tool for strategic expansion 303

    Tag and You’re It: RFID as a Competitive Strategy 304

    Chapter 17: What to Look for When Considering Outsourcing 307

    Why Outsource Your RFID Network? 308

    Identifying and Avoiding the Risks 308

    Is Outsourcing Right for You? 309

    Do your goals and timeline indicate a clear need to outsource? 310

    Do you need to run or own the system? 312

    Analyzing your resources 314

    Money, money, money: Comparing outsourcing and internal costs 316

    Performance anxiety: Can you build a network that works? 317

    Finding the Perfect Match 318

    Figuring out the RFP process 318

    Spelling out your needs in an RFP 320

    Selecting potential outsourcing partners 326

    Evaluating responses to your RFP 327

    Sealing the Deal with an SLA 327

    Drafting the initial SLA 328

    Negotiating an SLA with a vendor 331

    Part VI: The Part of Tens 333

    Chapter 18: Ten (Or So) Equipment Vendors 335

    Alien Technology 335

    ACCU-SORT 336

    Applied Wireless Identifications (AWID) 336

    FOX IV Technologies 337

    Impinj 337

    Intermec Technologies 338

    MARKEM 339

    Symbol Technologies, Inc (Formerly Matrics) 339

    ODIN technologies 340

    OMRON electronics 340

    SAMSys Technologies 341

    Texas Instruments (TI) 341

    ThingMagic 342

    Chapter 19: Ten Web Sites for Information on RFID 343

    RFID Journal Online 344

    EPCglobal 344

    IDTechEx 345

    RFID Solutions Online 345

    RFID Exchange 345

    RFID Update 346

    Auto-ID Labs 346

    Auto-ID Lab @ Adelaide 346

    The RFID Gazette 347

    UCLA’s RFID@WINMEC site 347

    Slashdot 347

    Chapter 20: Ten Tips from the Experts 349

    Chris Fennig, ODIN technologies 349

    Joe White, Symbol Technologies (Formerly Matrics, Inc.) 350

    Duncan McCollum, Computer Sciences Corporation (CSC) 351

    Dr Daniel Engels, MIT Auto-ID Labs 352

    Dr Patrick King, Michelin Tire Corporation 353

    Steve Kowalke, ACCU-SORT Systems 353

    Team Tag-IT, Texas Instruments 354

    Kevin MacDonald, Lead RFID Architect, Sun Microsystems 354

    Mark Nelson, Savi Technology 355

    Chapter 21: Ten (Or So) RFID Standards and Protocols 357

    EAN.UCC 357

    EPCglobal 358

    UCCnet 358

    ISO/IEC JT1/SC17 359

    ISO/IEC JTC1/SC31/WG4 360

    AIAG 361

    Container Shipments 361

    Container Security Initiative (CSI) 361

    Smart and Secure Tradelanes 362

    Appendix: Glossary of Electrical, Magnetic, and Other Scientific Terms 363

    Index 373

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