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"The critical role of COO has received little of the attention it deserves. Bennett and Miles illuminate the potential and the perils of beingnumber two. A must-read for anyone aspiring to make the leap, and for those who recruit, oversee, and coach them."—Michael Watkins, founding partner, Genesis Advisers and author of The First 90 Days: Critical Success Strategies for New Leaders at All Levels
"The relationship between the CEO and COO is critical to the success of any company. This book gives a variety of perspectives on this leadership dynamic in a highly enjoyable read."—Bruce Chizen, CEO, Adobe Systems
"As organizations and corporate boards look to solve critical succession issues or strive to become more focused and efficient, they often think of creating or recasting the COO role within their respective organizations. Done correctly, the results can be magical; done incorrectly, and the fallout can be devastating for any organization. This book is the first of its kind and long over due. Riding Shotgun carefully lays out the questions that need to be answered and the critical success factors to ensure that the person who is going to assume the role is set up for success. Every Board Member, HR Executive, or CEO who is considering the COO role in their organization should read this book!"—Tom DiDonato, EVP Human Resources, American Eagle Outfitters Inc.
"Miles & Bennett tackle an important, and drastically under-researched area: the role, personalities, fit and success factors of COOs. We've seen several COOs who have been total winners, but it's striking how different the models of success can be depending on role, personal competencies, business situation/cycle/type, team strengths, and CEO strengths. The authors have done a very nice job of tying all of this together."—Jim Williams, Partner, Texas Pacific Group
"The lessons reported in this book will be very useful to Boards, Heads of Human Resourcesand CEOs as they consider succession planning and organizational design."—Dale Morrison, President & Chief Executive Officer, McCain Foods Limited