Risk and Crisis Management: 101 Cases (Revised Edition)

Overview

Natural disasters, terrorist attacks, financial collapses, and other crisis situations have occupied public attention to an unprecedented degree in recent years. In the face of these events, the study of risk and crisis management is becoming more important than ever before. This book is a clear and comprehensive guide to the most common emergency situations of our day, giving succinct, practical advice on how best to avoid them if possible, how to minimize loss and damage once they have occurred, and how best to...

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Overview

Natural disasters, terrorist attacks, financial collapses, and other crisis situations have occupied public attention to an unprecedented degree in recent years. In the face of these events, the study of risk and crisis management is becoming more important than ever before. This book is a clear and comprehensive guide to the most common emergency situations of our day, giving succinct, practical advice on how best to avoid them if possible, how to minimize loss and damage once they have occurred, and how best to recover sustainably. The 101 cases presented here cover both natural and man-made disasters, drawing on recent and current case histories to propose workable solutions for governments, corporations and ordinary people facing extraordinary times.

This revised and expanded edition of the authors' 1999 book, Survival - Simulation of Risk and Crisis Management 69, is written in an accessible style and contains the latest research in the field. It will benefit laypeople, professionals, and academics alike. In particular, safety professionals, public managements professionals, CEOs, CIOs, tertiary students and researchers will appreciate its pragmatic, vigilant approach to dealing with and recovering from natural and man-made disasters in the interest of long-term survival and sustainability.

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Product Details

  • ISBN-13: 9789814273893
  • Publisher: World Scientific Publishing Company, Incorporated
  • Publication date: 12/4/2009
  • Edition description: Revised
  • Pages: 277
  • Product dimensions: 6.10 (w) x 9.20 (h) x 0.90 (d)

Table of Contents

Foreword vi

Risk and Crisis Management for Natural Disasters: Cases 1-27 1

1 How the Internet is a Useful Crisis Management Tool 3

2 How Communication Technology Must Be Harnessed in an Emergency 5

3 How Government Response is Crucial 7

4 How Supplementary Lifeline Utilities Must Be Developed 9

5 How Voluntary Support Must Be Catered for 11

6 How to Deal with Psychological Stress 13

7 Why Ripple Effects Must Be Analysed 15

8 Why Preparation for Disaster Must Include Basic Precautions 17

9 What to Do in the Event of a Tsunami 19

10 How to Distinguish Between Tsunami Advisories: Warning and Watch 21

11 The Hospital's Role in Crisis Management 23

12 Why Hospitals Must Have Continual Access to Water 25

13 How Schools Can Be Used as Evacuation Centers (1) 27

14 How Schools Can Be Used as Evacuation Centers (2) 29

15 How to Get the Injured to Hospital 31

16 How to Call an Ambulance 33

17 How to Deal with Rumors 35

18 How to Prepare for the Breakdown of Electrical Substations (Lifeline Utilities): An Example from the Taiwan Earthquake 37

19 How a Disaster Can Be Turned Into a Lesson 39

20 The Mid-Niigata Prefecture Earthquake (1): How the Media was Unhelpful 42

21 The Mid-Niigata Prefecture Earthquake (2): How to Keep Means of Communication Open 45

22 The Mid-Niigata Prefecture Earthquake (3): Why it is Critical to Restore a Region's Industry 47

23 The Mid-Niigata Prefecture Earthquake (4): Why There Should Be Private Insurance Against Earthquake Damage 49

24 How to Plan for Evacuation During Torrential Rain 51

25 How to Prepare for Hazardous Secondary Effects 53

26 What We Can Learn from Hurricane Katrina 57

27 The Great Sichuan Earthquake: Why Wide-Area-Coverage Evacuation Centers are Needed 60

Risk and Crisis Management for Daily Life: Cases 28-62 65

28 Why Everyone Must Take Precautionary Measures 67

29 Why We Need to Repeat Simulated Experiences 69

30 When Knowledge Is Not Enough 71

31 How Knowledge Acquired by Experience is Superior 73

32 What to Do If a War Breaks Out While in a Foreign Country 75

33 What to Do If You Get Caught in an Emergency Abroad 77

34 What to Do If You Get Arrested While Abroad 79

35 How to Avoid Terrorist Bombing Attacks 81

36 What to Do If You Find an Intruder in Your Hotel Room (1) 84

37 What to Do If You Find an Intruder in Your Hotel Room (2) 86

38 How to Respond to a Medical Emergency Abroad 88

39 Why Analysis of Real-life Experiences are Needed 90

40 How to Prepare for Emergencies on a Routine Basis 92

41 Why Portable Toilets Are Essential 94

42 How Typhoon Psychology is Fatal 97

43 Why Specific Roles Should Be Allocated 99

44 How Specific Roles Should Be Allocated 101

45 How to Deal with Personal Risk (1) 103

46 How to Deal with Personal Risk (2) 105

47 How to Prevent Fires at Home (1) 107

48 How to Prevent Fires at Home (2) 109

49 How to Ensure the Safety of Your Infant 111

50 How to Ensure Water Supply 113

51 How to Maximize the Use of Flashlights 115

52 Why the Need for Self-Insurance 117

53 How to Deal with Bankruptcy of Financial Institution 119

54 How the Lifting of Payoffs Ban has Affected Risk 121

55 What Clothing and Other Personal Effects are Appropriate 123

56 What to Do In An Emergency When Driving or Using an Elevator 125

57 Why the Need to Fall Back on "Self-Help" When Overseas 127

58 How Spyware Infects your Computer 130

59 Why Internet Auctions are at Your Own Risk 132

60 How to Counter Phishing Fraud 135

61 How to Protect Yourself Against Credit Card Skimming (1) 137

62 How to Protect Yourself Against Credit Cards Skimming (2) 139

Risk Management for Government and Businesses: Cases 63-101 143

63 Why Businesses Should Not Neglect On-going Training 145

64 Why a Physical Distribution System is Necessary 147

65 How to Compensate for an Incomplete Crisis Management Education 149

66 How Effective Life Protection Products Could Be Developed 151

67 Why the Need to Develop Next-Generation Disaster Prevention Technologies 153

68 How Products Could Be Developed in Support of Disaster Response 155

69 What Criteria to Use in Assessing a Crisis 158

70 What are the Crisis Management Efforts Directed At? 160

71 How to Maintain Communication Between Operations Staff, Residents and Specialists 162

72 Why the Atomic Industry Must Maintain Ongoing Dialog with its Community 164

73 How the Multi-Faceted Check System Works 167

74 How Indirect Damages May Far Surpass Your Assumptions 169

75 How Management Can Respond Swiftly - the Feed-forward Mode (1) 171

76 How Management Can Respond Swiftly - the Feed-forward Mode (2) 173

77 How to Predict Disasters 175

78 How to Establish Quick Response Setup 177

79 Why a Backup System is Needed 179

80 How to Counter Weaknesses in Supply Chain Management 181

81 When Reading the Manual Won't Do 184

82 What is the Crux of Crisis Management? 186

83 How the Kamban (Just In Time: JIT) System Can Be Tweaked to Support Production 188

84 How Managerial Behavior Matters 190

85 How to Tap the Know-How of Security Companies 192

86 How to Protect Your Computers 194

87 How to Guard Against Computer Viruses 196

88 Why Risk Financing is an Absolute 198

89 How Office Location Affects Crisis Management 200

90 How to Set the Optimum Security Level of Information Systems 202

91 What Lessons Were Learned from the Fukuchiyama Line Train Derailment? 205

92 What Safety Measures and Environmental Policies Should Chemical Companies Adopt? 209

93 How to Deal with Asbestos Damage 212

94 How Intellectual Property Infringement is Spreading 215

95 How to Secure Food Safety and Information Reliability 217

96 How the Natural Sciences, Arts and Social Sciences Can Collaborate 219

97 How to Make Your Investor Relations Work 222

98 What are the Consequences of Irresponsible Media Coverage? 225

99 How to Prevent Personal Information Leakage 228

100 Why the Need for an Informatics Education Towards Problem-Solving 231

101 How Compliance Should Be Reconsidered: Organizations that Comply with Laws and Regulations While Satisfying Ethical Requirements Considering Autopoietic Theory 234

Epilogue 239

References 243

Planning Exercises and Q&As 249

Index 257

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