Root Cause Analysis: Basic Tools and Techniques

Root Cause Analysis: Basic Tools and Techniques

by Denise Robitaille
     
 

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any… See more details below

Overview

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.

Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as an admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.

This practical guide offers proven techniques for using root cause analysis in your organization. Inside you’ll find:
* What root cause analysis is
* When (and when not) to use root cause analysis
* Who should participate in the root cause analysis process
* How to construct a root cause analysis checklist
* Examples of how a well-run root cause analysis process works
* And much more!

Read More

Product Details

ISBN-13:
2940013484931
Publisher:
Paton Professional
Publication date:
11/15/2011
Sold by:
Barnes & Noble
Format:
NOOK Book
File size:
3 MB

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >