The Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting WorkPlace Errors

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Overview

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.

Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.

The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

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What People Are Saying

Robert G. Morrison
This book will give you the methodology to conduct accurate root cause analysis and develop effective corrective action. We use this methodology, and it works! If time-line, causal factor, and change analysis are not part of your investigation vocabulary, they should be.
James W. Marcum
The author offers a clear, well-organized presentation of the steps required for identifying, studying, correcting, and avoiding problems and mistakes in the workplace....This book takes a nitty-gritty approach to solving problems, and many organizations could well benefit from its guidance and good sense.
Molly A. McClintock
Max Ammerman expertly coaches safety professionals and non-professionals alike through a step-by-step approach to incident investigation. His thorough and practical process allows investigation teams to address the all-important human element in safety.
Jorge A. Labarraque
This handbook offers an effective and integrated approach to the root cause identification and problem solving process. An excellent source of information that explains the 'how-to' from cradle to grave.
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Product Details

  • ISBN-13: 9780527763268
  • Publisher: Taylor & Francis
  • Publication date: 2/28/1998
  • Edition description: New Edition
  • Pages: 144
  • Sales rank: 608,114
  • Product dimensions: 6.00 (w) x 8.90 (h) x 0.40 (d)

Table of Contents

INTRODUCTION
Overview of Chapters
Background
Terms
Subject Matter / Chapters of Handbook
Format
Comments
Scenario for Examples in Handbook

CHAPTER 1
DEFINE PROBLEM / COLLECT DATA
Define the Problem
Collect Data

CHAPTER 2
TASK ANALYSIS
Paper-and-Pencil Task Analysis
Walk-Through Task Analysis

CHAPTER 3
CHANGE ANALYSIS

CHAPTER 4
CONTROL BARRIER ANALYSIS

CHAPTER 5
EVENT AND CAUSAL FACTOR CHARTING
Criteria for Event Description
Cause and Effect Analysis

CHAPTER 6
INTERVIEWS
Techniques for Conducting Interviews
Stage 1: Prepare for the Interview
Stage 2: Open the Interview
Stage 3: Conduct the Interview
Types of Interview Questions
Techniques for Asking Questions and Responding to Answers
The Communication Process
Stage 4: Close the Interview

CHAPTER 7
DETERMINE THE ROOT CAUSE
What Are the Types of Causes?
Causal Factor Category List
Determine Causes of Event

CHAPTER 8
DEVELOP CORRECTIVE ACTIONS

CHAPTER 9

REPORT
Preparing a Written Report
Presenting to Management
Glossary
Appendix A: Initial Data Gathering Forms: Personnel Statement
Appendix B: Causal Factor Category List
Appendix C: Other Root Cause Analysis Tools and Techniques

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Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted December 11, 2000

    Excellent Overview of the RCA Process

    This handbook is exactly what most people would want to get started quickly. It maps out the steps, gives a short, easy to understand description of what is done in the step, gives hints as to how to do it best, gives warnings about common places some people fail, and gives the tool(s) to be used... all this in just 5-7 pages per step. The 'tools' consist of a form or spreadsheet format to be used to collect and archive the data. This book would be great to use in a class and keep as a reference.

    1 out of 1 people found this review helpful.

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    Posted April 15, 2009

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    Posted July 11, 2010

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