Rude Awakenings: Overcoming Civility Crisis in the Workplace

Rude Awakenings: Overcoming Civility Crisis in the Workplace

by Giovinella Gonthier, Kevin Morrissey
     
 

Prevent workplace incivility from poisoning your business with this turnkey program for teaching civility and respect.

A nationwide civility crisis is fast draining employee energy, corporate productivity, and consumer goodwill. Rude Awakenings presents a proactive program for dealing with incivility and the prevention of its escalation into a civil

See more details below

Overview

Prevent workplace incivility from poisoning your business with this turnkey program for teaching civility and respect.

A nationwide civility crisis is fast draining employee energy, corporate productivity, and consumer goodwill. Rude Awakenings presents a proactive program for dealing with incivility and the prevention of its escalation into a civil lawsuit, bad press, or violence.

Editorial Reviews

USA Today
Gonthier presents her case in a well-written, humanistic manner ... gives even the best-behaved workers something to think about.
Publishers Weekly - Publishers Weekly
While bad manners aren't often cited as a workplace "failure," they do affect productivity and service at the office. Rude Awakenings: Overcoming the Civility Crisis in the Workplace addresses impolite business behavior, such as interrupting others, setting impossible deadlines, sending crabby e-mails and bullying co-workers. Author Giovinella Gonthier, a former ambassador, offers suggestions for various situations, from conferences and meetings to restrooms and copy machine areas. Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment. (May) Copyright 2002 Cahners Business Information.
Booknews
A workplace civility specialist with her own company in Chicago, Gonthier sets out measures to convince workers to treat each other with dignity no matter how the boss is treating them all. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780793151974
Publisher:
Kaplan Publishing
Publication date:
03/08/2002
Pages:
256
Product dimensions:
6.20(w) x 9.20(h) x 0.80(d)

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >