Salesforce.com For Dummies

( 3 )

Overview

Get up to speed on managing sales, marketing, and customer information

Prospect with salesforce.com, manage sales teams, and improve sales productivity

Let CRM expert Tom Wong show you how to get around salesforce.com so you spend more time with your customers and less time trying to figure out the application. From navigating salesforce.com...

See more details below
Available through our Marketplace sellers.
Other sellers (Paperback)
  • All (38) from $1.99   
  • New (5) from $19.98   
  • Used (33) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$19.98
Seller since 2008

Feedback rating:

(281)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
0470318120 New item in stock, may show minimal wear from storage. No remainder mark. I ship daily and provide tracking! 100% Money Back Guarantee!

Ships from: FORT MYERS, FL

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$19.98
Seller since 2014

Feedback rating:

(3)

Condition: New
PAPERBACK New 0470318120 New item in stock, may show minimal wear from storage. No remainder mark. I ship daily and provide tracking! 100% Money Back Guarantee!

Ships from: LEHIGH ACRES, FL

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$21.64
Seller since 2008

Feedback rating:

(42)

Condition: New
2008 Softcover New NEW. A brand-new, unread copy in excellent condition. Has remainder mark.

Ships from: Bella Vista, AR

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$45.00
Seller since 2014

Feedback rating:

(164)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
$45.00
Seller since 2014

Feedback rating:

(164)

Condition: New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Overview

Get up to speed on managing sales, marketing, and customer information

Prospect with salesforce.com, manage sales teams, and improve sales productivity

Let CRM expert Tom Wong show you how to get around salesforce.com so you spend more time with your customers and less time trying to figure out the application. From navigating salesforce.com to performing common operations that relate to your accounts and contacts, this guide will get you going on salesforce.com in no time!

Discover how to

  • Set up and customize salesforce.com
  • Manage your opportunities
  • Update your forecasts
  • Track competitors and partners
  • Drive demand with campaigns
  • Use dashboards and analytics
Read More Show Less

Product Details

  • ISBN-13: 9780470318126
  • Publisher: Wiley
  • Publication date: 8/4/2008
  • Series: For Dummies Series
  • Edition number: 3
  • Pages: 408
  • Product dimensions: 7.30 (w) x 9.10 (h) x 0.90 (d)

Meet the Author

Tom Wong is currently the CEO of Eventley and previously worked for Salesforce.com as Vice President, Dreamforce. Liz Kao has played both in-house and consultant roles at Salesforce.com. Matt Kaufman is the principal of MK Partners, a leader in Salesforce.com consulting.

Read More Show Less

Table of Contents

Introduction.

Part I: Salesforce.com Basics.

Chapter 1: Looking Over Salesforce.com.

Chapter 2: Navigating Salesforce.com.

Chapter 3: Personalizing Your System.

Part II: Driving Sales.

Chapter 4: Prospecting Leads.

Chapter 5: Managing Accounts.

Chapter 6: Developing Contacts.

Chapter 7: Managing Activities.

Chapter 8: Sending E-Mail.

Chapter 9: Tracking Opportunities.

Chapter 10: Calculating Forecasts.

Part III: Optimizing Marketing.

Chapter 11: Driving Sales Effectiveness with Documents.

Chapter 12: Improving Communication with Standard Templates.

Chapter 13: Driving Demand with Campaigns.

Chapter 14: Managing Products and Price Books.

Part IV: Measuring the Overall Business.

Chapter 15: Analyzing Data with Reports.

Chapter 16: Seeing the Big Picture with Dashboards.

Part V: Designing the Salesforce.com Solution.

Chapter 17: Fine-Tuning the Configuration.

Chapter 18: Customizing Salesforce.com.

Chapter 19: Migrating and Maintaining Your Data.

Part VI: The Part of Tens.

Chapter 20: Ten Ways to Drive More Productivity.

Chapter 21: Ten Keys to a Successful Implementation.

Index.

Read More Show Less

Customer Reviews

Average Rating 2.5
( 3 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(2)

2 Star

(1)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted January 14, 2011

    No text was provided for this review.

  • Anonymous

    Posted February 27, 2011

    No text was provided for this review.

  • Anonymous

    Posted February 1, 2011

    No text was provided for this review.

Sort by: Showing all of 3 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)