Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication [NOOK Book]

Overview

"This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle Cotton uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you'll be ready to Say Anything to Anyone, Anywhere! "
—Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

"This is ...

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Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication

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Overview

"This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle Cotton uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you'll be ready to Say Anything to Anyone, Anywhere! "
—Ken Blanchard, coauthor of The One Minute Manager® and Great Leaders Grow

"This is an excellent guide to being more effective and comfortable with different people from different cultures—essential for anyone who travels to other countries."
—Brian Tracy, author of The 10 Disciplines of Exceptional Leadership

"Whether for business or social relationships, this book is a must-read for anyone who communicates multiculturally. Read it, enjoy it, and do what it says!"
—Marshall Goldsmith, New York Times bestselling author of MOJO and What Got You Here Won't Get You There

"A descriptive and useful guide for anyone doing business with, or traveling to different cultures. Gayle has addressed what everyone needs to know in order to effectively communicate across cultural borders."
—Vince Poscente, New York Times bestselling author of The Age of Speed

"I've been privileged to work in more than 25 countries during my career. Gayle's book would have helped me learn vicariously—and a lot faster than what I had to learn from personal experience. Read the book well before your next need for cross-cultural communication—and then reread it. You'll be glad that you did."
—Bob Pike, CSP, CPAE Speakers Hall of Fame, author of Creative Training Techniques® Handbook and The Fun Minute Manager

"Communicating across cultures is more than understanding different groups. It requires recognizing each individual. Gayle helps you escalate your cultural competencies locally and globally. A must-read for twenty-first century professionals."
—Lenora Billings-Harris, author of Trailblazers

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Product Details

  • ISBN-13: 9781118605820
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 3/5/2013
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 256
  • File size: 2 MB

Meet the Author

GAYLE COTTON, a National Emmy Award Winner, is a distinguished and highly sought-after speaker, trainer, and coach. Since 1995, she has been President of Circles Of Excellence, an internationally recognized company for corporate training and executive coaching. Gayle has worked with more than fifty Fortune 500 companies and developed business communication programs for the United Nations, the World Health Organization, and major international companies. She is a faculty resource for the Young Presidents' Organization (YPO), World Presidents' Organization (WPO), Chief Executives Organization (CEO), and Entrepreneurs' Organization (EO). She was the first American to be accepted as a member of the European Marketing and Sales Experts' Organization and is a Certified Expert with the Executive Foundation for International Communication.

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Table of Contents

Acknowledgments xiii

Introduction xv

Key One Create Proactive Cross-Cultural Communication 1

Avoid Reactive Communication

CHAPTER 1 What Makes Cultures So Unique? 3

Differences Are the Spice of Life!

CHAPTER 2 Understanding the “Cultural Layer Cake” 7

We All Have Layers in Our Cakes

CHAPTER 3 How Many Strikes Are Against You? 19

Managing Preexisting Cultural Perceptions and Misconceptions

CHAPTER 4 Cultural Science 25

How Neurological Development Affects Cultures

CHAPTER 5 The Chicken or the Egg of Culture 31

Which Came First? Climate and Environment or Language and Behavior?

CHAPTER 6 Maximize Effective Communication 35

. . . By Minimizing Ineffective Communication

Key Two Rapport Secrets to Bridge the Cultural Gap 41

In Person, on the Phone, and by E-Mail

CHAPTER 7 It’s a Matter of Respect 43

Create Cultural Trust and Understanding

CHAPTER 8 Develop Rapport 47

The Most Important Element in Cross-Cultural Relationships

CHAPTER 9 Adapt Your Style 51

Awareness Is the First Step!

CHAPTER 10 Words, Tonality, and Body Language 59

The Three Methods of Communication

That Vary with Every Culture

CHAPTER 11 Understanding Communication 67

How Do You Describe a Tree?

CHAPTER 12 The Impact of Mother Tongue Languages 71

It All Begins Here

Key Three Organize Productive Interactions 79

Understand Cultural Sensitivities and Avoid Conflict

CHAPTER 13 Multicultural Time Expectations 81

In Time, on Time, or out of Time?

CHAPTER 14 E-Mail Etiquette Is Culturally Sensitive 87

Once It’s Sent, It Cannot Be Undone

CHAPTER 15 Triple Cross-Translate 93

Who Wrote These Instructions?

CHAPTER 16 It Takes Two to Collaborate 99

How to Position and Influence

CHAPTER 17 Framing Your Cross-Cultural Communication 107

For Sales, Negotiations, Management, and International Travel

Key Four Strategies for Relationships 119

Cultural Beliefs, Values, and Rules

CHAPTER 18 Context, Perception, and Reality 121

The Cross-Cultural “Shortcut”

CHAPTER 19 Business and Social Behavioral Styles 129

Where Do You Start?

CHAPTER 20 Understanding Cultural Beliefs, Values, and Rules 139

The Roots of Every Culture

CHAPTER 21 The Cross-Cultural Potter’s Wheel 149

Don’t Create a Warped Relationship!

Key Five Success Leaves Clues 153

Cultural Clues, Do’s, and Taboos

CHAPTER 22 Body Language Gestures to Avoid 155

Keep Your Fingers to Yourself!

CHAPTER 23 Acronyms, Abbreviations, Analogies, Slang, and Sports Jargon 165

Does Anyone Know Where “Left Field” Is?

CHAPTER 24 Global Etiquette Tips 179

What All Cultures Appreciate—No Need to Reinvent the Wheel!

CHAPTER 25 Area-Specific Cultural Clues, Do’s, and Taboos 189

For Successful Multicultural Navigation

The Germanic, Scandinavian, and Nordic Cultures

The Asia/Pacific, Chinese, and Japanese Cultures

The English Language Cultures

The Russian, East European, and Slavic Cultures

The Middle East, Arabic, and North African Cultures

The Latin or Romantic Language Cultures

CHAPTER 26 Win-Win Cross-Cultural Communication 211

The Key That Unlocks the Door to Successful Relationships

Cultural Bloopers! 215

CHAPTER 27 The Humorous Faux Pas 217

They Happen in Every Language

CHAPTER 28 Is What You Say What You Mean? 221

Words Don’t Always Translate the Way We Want Them To

CHAPTER 29 Paradoxes of the English Language 225

How Can a Wise Man and a Wise

Guy Be Opposites?

About the Author 227

Index 229

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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted July 7, 2013

    I Also Recommend:

    This is a must read for all who care to better understand the pe

    This is a must read for all who care to better understand the people of the world.
    This book is a gift to all of those who have traveled internationally, to all those who work with international people or students, and to all those who live in communities filled with diversity. Thank you, Gayle Cotton for taking the time to share your findings and experiences with us through this book.
    For ten years I traveled with an international troop of musical and community service oriented young people. I have sent several copies of this book to that organization. They truly have a quest to understand the uniqueness of people and to find a greater understanding of cultural diversity.
    I currently work with international students and I have shared this book with the University’s international team. Because of the valuable content of this book, I will find a way to share this book with my counter parts at the various other universities in the area in which I live.
    For those of you who are wondering if you should read this book, read it!
    If you live in America you live in a nation of great diversity. The little community in which I live is amazingly multicultural. So, read, learn and make a friend with someone who moved here from another part of the world. And when you travel, go with greater understanding so that you can say anything to anyone anywhere you are.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted May 8, 2013

    Excellent material in a well written book. Ms. Cotton obviously

    Excellent material in a well written book. Ms. Cotton obviously knows her subject matter. Highly recommended for anyone who does any business traveling.

    Was this review helpful? Yes  No   Report this review
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