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Get what you want at work the first time and every time
Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.
Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.
Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.
Malandro also provides:
|Sect. I||Your Power and How It Impacts People|
|1||100% Accountability: Harnessing the Power of Your Words||3|
|2||The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability||31|
|3||Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment||57|
|Sect. II||Your Words and How They Trigger Action or Reaction|
|4||The Black Hole: How to Make Your Point So What You Say Is What They Hear||79|
|5||15 Irritating Word Habits: How They Trigger Reaction and What to Do About It||111|
|6||When Your Words Get You in Trouble: How To Recover Quickly and Prevent a Repeat Performance||137|
|Sect. III||Your Words and How They Inspire or Derail|
|7||Talking Straight Responsibly: How to Be Direct and Handle People Who Are Not||171|
|8||Commitments with Integrity: How to Replace Casual Promises with Real Ownership||207|
|9||Holding People Accountable: How to Demand the "Best in Performance" and Get It||239|