Say It Right the First Time / Edition 1

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 89%)
Other sellers (Paperback)
  • All (32) from $1.99   
  • New (3) from $10.18   
  • Used (29) from $1.99   

Overview

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

  • Invaluable insights into the emotional power of words
  • Priceless techniques to connect with and move an audience
  • Tips on recognizing "killer words" and overcoming the trouble they can cause
  • An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses
Read More Show Less

Product Details

  • ISBN-13: 9780071408615
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 3/25/2003
  • Edition description: First Edition
  • Edition number: 1
  • Pages: 240
  • Sales rank: 736,570
  • Product dimensions: 6.00 (w) x 8.00 (h) x 0.60 (d)

Meet the Author

Loretta Malandro, Ph.D. is the president of Malandro Communications, Inc. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.

Read More Show Less

Table of Contents

Acknowledgments
Introduction
Sect. I Your Power and How It Impacts People
1 100% Accountability: Harnessing the Power of Your Words 3
2 The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability 31
3 Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment 57
Sect. II Your Words and How They Trigger Action or Reaction
4 The Black Hole: How to Make Your Point So What You Say Is What They Hear 79
5 15 Irritating Word Habits: How They Trigger Reaction and What to Do About It 111
6 When Your Words Get You in Trouble: How To Recover Quickly and Prevent a Repeat Performance 137
Sect. III Your Words and How They Inspire or Derail
7 Talking Straight Responsibly: How to Be Direct and Handle People Who Are Not 171
8 Commitments with Integrity: How to Replace Casual Promises with Real Ownership 207
9 Holding People Accountable: How to Demand the "Best in Performance" and Get It 239
Index 283
Read More Show Less

Customer Reviews

Average Rating 5
( 10 )
Rating Distribution

5 Star

(10)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 – 0 of 10 Customer Reviews
    Sort by: Showing 1 – 0 of 10 Customer Reviews

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)