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Master the communication skills that allow great leaders to produce extraordinary results.
Language creates reality. Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb.
This comprehensive guide features proven techniques and strategies for raising the bar on accountability, getting your point across, and inspiring others to do the impossible. You'll gain valuable insights into the emotional impact of words and how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words and phrases that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you will
Complete with a battery of worksheets and self-tests for assessing your communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results.
|Sect. I||Your Power and How It Impacts People|
|1||100% Accountability: Harnessing the Power of Your Words||3|
|2||The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability||31|
|3||Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment||57|
|Sect. II||Your Words and How They Trigger Action or Reaction|
|4||The Black Hole: How to Make Your Point So What You Say Is What They Hear||79|
|5||15 Irritating Word Habits: How They Trigger Reaction and What to Do About It||111|
|6||When Your Words Get You in Trouble: How To Recover Quickly and Prevent a Repeat Performance||137|
|Sect. III||Your Words and How They Inspire or Derail|
|7||Talking Straight Responsibly: How to Be Direct and Handle People Who Are Not||171|
|8||Commitments with Integrity: How to Replace Casual Promises with Real Ownership||207|
|9||Holding People Accountable: How to Demand the "Best in Performance" and Get It||239|