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Say It Right the First Time / Edition 1

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Overview

Master the communication skills that allow great leaders to produce extraordinary results.

Language creates reality. Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb.

This comprehensive guide features proven techniques and strategies for raising the bar on accountability, getting your point across, and inspiring others to do the impossible. You'll gain valuable insights into the emotional impact of words and how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words and phrases that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you will

  • Become an exceptional leader, manager, and coach
  • Inspire others to excellence
  • Respond effectively to difficult people and unexpected confrontations
  • Avoid "killer words" that derail initiative and teamwork
  • Learn how to harness your power to produce high-impact results

Complete with a battery of worksheets and self-tests for assessing your communication skills and tracking your progress, Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results.

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Product Details

  • ISBN-13: 9780071408615
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 3/25/2003
  • Edition description: First Edition
  • Edition number: 1
  • Pages: 240
  • Sales rank: 875,119
  • Product dimensions: 6.00 (w) x 8.00 (h) x 0.60 (d)

Meet the Author

Loretta Malandro, Ph.D. is the president of Malandro Communications, Inc. Malandro clients include IBM, DuPont, Sun Microsystems, and Texas Instruments. She has lectured more than 250,000 people through her training seminars and keynote speeches.

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Table of Contents

Acknowledgments
Introduction
Sect. I Your Power and How It Impacts People
1 100% Accountability: Harnessing the Power of Your Words 3
2 The Key to the Kingdom: How to Capture Discretionary Effort and Build Accountability 31
3 Your Power, Your Position, and Its Impact: How to Gain Trust and Create Alignment 57
Sect. II Your Words and How They Trigger Action or Reaction
4 The Black Hole: How to Make Your Point So What You Say Is What They Hear 79
5 15 Irritating Word Habits: How They Trigger Reaction and What to Do About It 111
6 When Your Words Get You in Trouble: How To Recover Quickly and Prevent a Repeat Performance 137
Sect. III Your Words and How They Inspire or Derail
7 Talking Straight Responsibly: How to Be Direct and Handle People Who Are Not 171
8 Commitments with Integrity: How to Replace Casual Promises with Real Ownership 207
9 Holding People Accountable: How to Demand the "Best in Performance" and Get It 239
Index 283
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