Say the Magic Words: How to Get What You Want from the People Who Have What You Need

Overview

Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the “magic words” that unlock information and secure cooperation—and the ...

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Overview

Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the “magic words” that unlock information and secure cooperation—and the “absolute no- no's” that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comforts and Getting to Yes, Say the Magic Words is an indispensable resource.

Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more

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Editorial Reviews

Library Journal
Doctors, lawyers, therapists, realtors, car salesmen, hotel reservation clerks, and funeral directors-most of us will have to deal with them at some point in our lives. Padwa's very practical guide focuses on knowing the motivations and priorities of these experts and using this knowledge to negotiate the best deal or service. Examples of her advice include when to shop for a car-and when to buy it; questions to ask to obtain the best hotel deals; and negotiating fees with a lawyer. The author offers a wide range of Internet resources that can help the consumer prepare for meetings. Matilda Novak narrates the program and keeps the listener's interest. Highly recommended, this audiobook is essential for all consumer affairs collections.-Kathleen Sullivan, Phoenix P.L. Copyright 2006 Reed Business Information.
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Product Details

  • ISBN-13: 9780142002124
  • Publisher: Penguin Group (USA) Incorporated
  • Publication date: 5/28/2005
  • Pages: 304
  • Product dimensions: 5.08 (w) x 7.78 (h) x 0.64 (d)

Meet the Author

Lynette Padwa has written numerous books including the bestselling Everything You Pretend to Know and Are Afraid Someone Will Ask.

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