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Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals
     

Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals

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by Christopher Elliott
 

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A leading consumer advocate reveals how to protect your money, time, and integrity from corrupt businesses

Once upon a time store prices were simple and fair, businesses stood behind their products with guarantees free of fine print and loopholes, and companies genuinely seemed to care about their valued customers—but those days are long gone. In this

Overview

A leading consumer advocate reveals how to protect your money, time, and integrity from corrupt businesses

Once upon a time store prices were simple and fair, businesses stood behind their products with guarantees free of fine print and loopholes, and companies genuinely seemed to care about their valued customers—but those days are long gone. In this groundbreaking exposé, consumer advocate Christopher Elliot reveals the broken relationship between American consumers and businesses and explains how companies came to believe that fooling their customers was a viable, and profitable, business plan.

Scammed explores how companies control information to mislead, distort the truth, and even outright lie to their consumers.

  • Exposes the various ways companies have led their war against information—from seductive ads, disingenuous fine print, and unconventional promotions that involve seeding discussion forums and blogs with company-friendly comments
  • Offers consumers insider knowledge of the system, reasonable expectations, and a clear understanding of the games businesses play
  • Christopher Elliott is one of the nation's foremost consumer advocates

Protect yourself, your time, and your money from the predators of the consumer world. Armed with knowledge, readers will become far more discerning and every business's worst nightmare.

Product Details

ISBN-13:
9781118180150
Publisher:
Wiley
Publication date:
12/01/2011
Sold by:
Barnes & Noble
Format:
NOOK Book
Pages:
256
File size:
615 KB

Related Subjects

Meet the Author

Christopher Elliott is one of the nation's foremost consumer advocates. In his nearly two decades of fighting for consumers, he's proven himself as a fearless, fair, and effective mediator, going toe-to-toe with large corporations, litigious business owners, and government agencies.

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Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals 5 out of 5 based on 0 ratings. 3 reviews.
CHITechGuy More than 1 year ago
I first came across Christopher's writings on CNN, I found them interesting, and started following his blog. I became even more of a fan when I emailed him for assistance with a problem and surprisingly got not only a response but a fast response. When his book came out, I had a feeling it was going to be pretty good. I was expecting some more stories about other consumer's that got scammed, however this book talks more about how to be a smart consumer, gives some interesting statistics, and also covers some of Christopher's own experiences as well as his background, which was a nice fill in, if your familiar with his work. This is the kind of book, that you can read chapter after chapter without wanting to put it down. Its packed with consumer advise, tricks corporations and businesses will try to pull, as well as a number of humorous points. In the book you will learn the do's and don'ts when you want your complaint resolved, and Christopher tells this in a unique way, in which even the experienced consumer will like. As a business owner with strong customer service values I really enjoyed and highly recommend this book.
Anonymous More than 1 year ago
This book is informative, but written in a fantastic style that makes it entertaining to read despite being educational; the style reminds me of Penn Jillette, though is not vulgar nor crude as he is. The author delineates a number of common scams, including specific examples in historical context, from a highly informed background and keeps it entertaining throughout. Worth a read as much for information as it is for fun.
Anonymous More than 1 year ago
Very interesting! Lots of good tips!