Seamless Government: A Practical Guide to Re-Engineering in the Public Sector / Edition 1

Seamless Government: A Practical Guide to Re-Engineering in the Public Sector / Edition 1

by Russell M. Linden
     
 

ISBN-10: 078790015X

ISBN-13: 9780787900151

Pub. Date: 09/05/1994

Publisher: Wiley

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government'and how to overcome resistance along the way.

Overview

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government'and how to overcome resistance along the way.

Product Details

ISBN-13:
9780787900151
Publisher:
Wiley
Publication date:
09/05/1994
Series:
Jossey-Bass Public Administration Series
Pages:
320
Product dimensions:
4.72(w) x 11.02(h) x 2.36(d)

Table of Contents

NEW REALITIES FOR PUBLIC AGENCIES.

1. The Quiet Revolution in American Government.

2. The Evolution of Work in Public and Private Bureaucracies.

3. A New Approach to Work: Re-Engineering and the Seamless Organization.

RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, AND GUIDELINES.

4. Principles of Re-Engineering.

5. Setting the Stage for Re-Engineering.

6. Re-Engineering Step-by-Step.

7. Overcoming Public Sector Constraints.

8. Aligning Systems to Support Seamless Work.

PULLING IT ALL TOGETHER.

9. Re-Engineering Lessons from Two Agencies.

10. Getting Started on Re-Engineering.

Conclusion: Working Without Walls.

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