Table of Contents
Acknowledgments xv
Introduction xvii
The Purpose of This Book xvii
What to Expect from This Book xix
How to Use This Book xxivAbout the Author xxvii
1 The Secret Language of Business 1
The Study of Nonverbal Communication 6
Chapter 1 Takeaways 14
Chapter 1 Worksheet 15
2 The Power of the Secret Language of Business 17
Why Should You Care about Body Language? 18
Chapter 2 Takeaways 32
Chapter 2 Worksheet 33
3 Elements of Body Language 35
Eyes 37
Face 40
Gestures 42
Touch 46
Posture 49
Movement 50
Appearance 51
Voice 54
Chapter 3 Takeaways 56
Chapter 3 Worksheet 57
4 Context and Environment 59
How Context and Environment Influence Body Language 60
Same Body Language, Different Perceptions 69
When Body Language and Context Are in Conflict 70
Chapter 4 Takeaways 75
Chapter 4 Worksheet 75
5 Proxemics: The Secret Language of Business Up Close 77
What Is Proxemics? 78
The Relationship between Body Language and Proxemics 81
How Big Is Your Bubble? 83
Different Environments, Different Distances 84
Using Proxemics to Improve Your Communications 84
Chapter 5 Takeaways 85
Chapter 5 Worksheet 86
6 What Does Your Body Language Say about You? 87
Status 89
Dominance 91
Submission 94
Uncertainty 96
Confidence 98
Personal Identity 99
Chapter 6 Takeaways 100
Chapter 6 Worksheet 101
7 Personal Interactions 103
Appearance 104
First Impressions 105
Building Rapport 106
Establishing Trust 107
Reading Messages 108
Sending Messages 108
Deception 111
Affection 115
Anger 117
Intimacy 118
The Complex Formula for Succeeding in Getting Attention from the Opposite Sex 120
Separation 123
Chapter 7 Takeaways 124
Chapter 7 Worksheet 125
8 The Secret Language of Influence in Business 127
The Business Environment 129
Meetings 132
Selling 134
Hiring 136
Peer to Peer 138
Manager to Subordinate 139
Chapter 8 Takeaways 140
Chapter 8 Worksheet 141
9 Secret Language of the Sexes 143
The Differences between Men and Women 145
Gender Differences in Sending 147
Gender Differences in Receiving 148
Navigating through the Differences 149
Chapter 9 Takeaways 151
Chapter 9 Worksheet 152
10 Back Home with the Kids 155
The Parental Role 157
Newborns and Infants 161
Toddlers and Preschoolers 162
School-age 163
Preteen 164
Teen and Young Adult 166
Adult Children 167
Grandchildren 168
Chapter 10 Takeaways 170
Chapter 10 Worksheet 172
11 Using The Secret Language of Business 173
Body Language in the Real World 174
Sending Powerful Nonverbal Messages in the Real World 177
Receiving Nonverbal Messages in the Real World 180
Observing Nonverbal Messages in the Real World 183
Is It Influence or Manipulation? 185
Integrity and Intent 186
Chapter 11 Takeaways 188
Chapter 11 Worksheet 189
12 Body Language and Other Cultures 191
Global Similarities and Differences 192
Common Cultural Misunderstandings 194
The Influence of Culture and History 196
Respect and Accommodation for Others 198
Chapter 12 Takeaways 199
Chapter 12 Worksheet 200
13 Practical Applications 203
Academia 204
Business 206
Diplomacy 207
Politics 209
Everyday Life 210
Chapter 13 Takeaways 211
Chapter 13 Worksheet 212
Bibliography 215
The Body Language Home Study Course 217
Need a Speaker for Your Company or Convention’s Next Meeting? 218
Index 219
