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Marketplace (New and Used)
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Condition:
Good
2003 Paperback The cover may contain minor wear, and the corners may have some light degree of damage. If there are any notes present, they would only be penciled and only
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visible on a few pages. There are no ink markings of any kind, but there may be a remainder-mark on the outside edge of the pages. Proceeds benefit non-profit Goodwill Industries of San Francisco, San Mateo and Marin Counties. We create solutions to poverty through the businesses we operate. Your purchase creates jobs and transforms liv.
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Ships from: San Francisco, CA
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Condition:
Good
2003 Paperback Good: Typical used book. All pages and cover intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and
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highlighting. Occasionally these may be former library books. Overall you will be surprised at how good our used books are. We just want to remind you that this is a used book.
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Ships from: Miamisburg, OH
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Condition:
Good
Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas.
Ships from: Dallas, TX
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Condition:
Very Good
2003-01-28 Paperback Very Good Clean text; slight wear to cover and page edges.
Ships from: DUNELLEN, NJ
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Condition:
Good
Buy with confidence. Excellent Customer Service & Return policy.
Ships from: Richmond, TX
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Condition:
Acceptable
Like new softcover in excellent condition, highlighting, non-smoking home, clean text, binding tight , free delivery confirmation on all US orders, West Coast, APO, Hawaii,
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Alaska, Puerto Rico should opt for "expedited" shipping or be patient with shipping time, no sales to Italy
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Ships from: Painesville, OH
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Condition:
Like New
Saranac Lake, New York, U.S.A. 2003 Soft Cover Fine No folds or marks; bright, fresh copy.
Ships from: Lubbock, TX
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Condition:
Very Good
2002 Trade paperback Very good. No dust jacket as issued. Trade paperback (US). Glued binding. 208 p. Audience: General/trade.
Ships from: Fort Collins, CO
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Condition:
Very Good
2002 Trade paperback Very good. No dust jacket as issued. Signed by author. book in very good condition, is signed by author Trade paperback (US). Glued binding. 208 p.
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Audience: General/trade.
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Ships from: Lochbuie, CO
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Overview
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas...