The Secretary's Secret Weapon: Arm Yourself for Success with 7 Essential Communication Skills

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This book is good for advising hands-on work, anyone who wishes to improve their communication skills, and it will arm every assistant with the equipment needed for top performance.
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Overview

This book is good for advising hands-on work, anyone who wishes to improve their communication skills, and it will arm every assistant with the equipment needed for top performance.
Read More Show Less

Product Details

  • ISBN-13: 9780814478950
  • Publisher: AMACOM
  • Publication date: 9/18/1996
  • Pages: 192
  • Product dimensions: 6.02 (w) x 8.99 (h) x 0.51 (d)

Table of Contents

1 Communication and Your Job 1
2 Are You Listening? 18
3 What You Say and How You Say It 39
4 The Art and Craft of Writing 61
5 The Telephone: Friend or Foe? 83
6 Speaking Without Words 105
7 Good-bye Cyberphobia 126
8 Meetings: Your Living Laboratory 150
Bibliography 173
Index 175
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