Secrets of Great Healthcare Organizations: Proven Strategies for Creating Change and Accountability

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To answer that question, authors Greg Butler and Chip Caldwell researched over 220 healthcare organizations to determine what differentiates high performers from organizations that fail to achieve lasting operational success. Their research revealed that success lies in the ability of leaders to organize the change process. This major finding is the foundation for the performance improvement model described in this book.

This model combines four change management strategies used by high-performing organizations:

Organizing for accountability

Linking operating strategy to quality initiatives

Creating an environment for change

Deploying advanced quality methods such as Lean and Six Sigma

Each of the four strategies is illustrated with specific examples and success stories.

The book focuses on the crucial role leaders should play in the performance improvement process and provides proven methods for increasing the effectiveness of quality improvement methods.

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Editorial Reviews

Doody's Review Service
Reviewer: Lena L Watson, Dr. RN, MBA/HCM(University of Phoenix)
Description: Full of information based on years of research, this book captures change management methods that increase quality improvement effectiveness.
Purpose: It lays out seven proven steps for achieving rapid change in healthcare settings. Strategies for developing quantum improver organizations are also provided. These are worthy objectives at a time when healthcare is in a constant state of rapid change with crucial and competing demands. The authors meet the objectives in a substantive way, offering information on roles leaders should play in organizational change.
Audience: This book caters to a vast audience. It is especially written for senior leaders, performance and quality professionals, financial analysts, department managers, physician leaders, Six Sigma black belts, project managers, and others interested and/or responsible for achieving accelerated organizational change. It also is appropriate for graduate studies in healthcare organizational change, quality improvement, and healthcare management. The authors are thought leaders and experts in change management, quality improvement, and performance management. Each offers years of consulting experience charged with change innovations.
Features: The information they present is based on a five-year study of various aspects of change among 222 hospitals. In seven chapters, the authors concisely detail methods to transform an organization into a quantum improver organization. They present a model for improvement based on results of the study. The later chapters provide their seven-step model for organizations to use as performance improvement innovations. The authors specifically indicate the book is not a "how-to guide for quality professionals seeking advance quality methods such as the Lean Method and Six Sigma." While these topics are mentioned, they are not the focus of the book.
Assessment: This is an easy to read, concise, and evidence-based book for today's healthcare leaders faced with effectuating accelerated change. It is one of the American College of Healthcare Executives Management series that rightfully deserves a place on every healthcare executive's bookshelf.
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Product Details

  • ISBN-13: 9781567933024
  • Publisher: Health Administration Press
  • Publication date: 11/1/2008
  • Pages: 130
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.40 (d)

Table of Contents

Acknowledgments vii

Preface ix

Chapter 1 The Need for Change and Why It Isn't Happening 1

Chapter 2 The Characteristics of Success 15

Chapter 3 Organizing for Accountability 27

Chapter 4 Linking Strategy and Quality 49

Chapter 5 Creating an Environment for Change 67

Chapter 6 Using Advanced Quality Methods 81

Chapter 7 Seven Steps from Theory to Results 97

Afterword 123

About the Authors 129

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