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From The CriticsReviewer: Lena L Watson, Dr. RN, MBA/HCM(University of Phoenix)
Description: Full of information based on years of research, this book captures change management methods that increase quality improvement effectiveness.
Purpose: It lays out seven proven steps for achieving rapid change in healthcare settings. Strategies for developing quantum improver organizations are also provided. These are worthy objectives at a time when healthcare is in a constant state of rapid change with crucial and competing demands. The authors meet the objectives in a substantive way, offering information on roles leaders should play in organizational change.
Audience: "This book caters to a vast audience. It is especially written for senior leaders, performance and quality professionals, financial analysts, department managers, physician leaders, Six Sigma black belts, project managers, and others interested and/or responsible for achieving accelerated organizational change. It also is appropriate for graduate studies in healthcare organizational change, quality improvement, and healthcare management. The authors are thought leaders and experts in change management, quality improvement, and performance management. Each offers years of consulting experience charged with change innovations.
Features: "The information they present is based on a five-year study of various aspects of change among 222 hospitals. In seven chapters, the authors concisely detail methods to transform an organization into a quantum improver organization. They present a model for improvement based on results of the study. The later chapters provide their seven-step model for organizations to use as performance improvement innovations. The authors specifically indicate the book is not a "how-to guide for quality professionals seeking advance quality methods such as the Lean Method and Six Sigma." While these topics are mentioned, they are not the focus of the book. "
Assessment: This is an easy to read, concise, and evidence-based book for today's healthcare leaders faced with effectuating accelerated change. It is one of the American College of Healthcare Executives Management series that rightfully deserves a place on every healthcare executive's bookshelf.