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From Barnes & NobleThe Barnes & Noble Review
Some folks are so disgusted with email, they're abandoning it. We have a better solution: Read Send. This book offers the world's best advice on writing emails that'll be read, understood the way you meant them, and acted on the way you want.
The authors help you ruthlessly eliminate ambiguity that leads to misunderstandings (and gives people an excuse to ignore you). You'll learn better ways to ask for stuff (and thank folks afterwards). You'll discover how to write better subject and signature lines; how to use cc: and bcc: appropriately; how to avoid email's emotional traps; and what shouldn't get emailed at all.
Along the way, you'll be entertained with some of history's worst emails (from luminaries like FEMA's Michael Brown), plus neat tidbits like this: in Dutch, the word for the "@" symbol is apestaartje, "little monkey's tail.") Bill Camarda, from the July 2007 Read Only