Send Me a Message / Edition 1

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Overview

With the expansion of global business and the Internet, communicating clearly in written English has become essential. The step-by-step approach in Send Me A Message allows students to develop a core set of expressions and techniques that they can use to communicate clearly and appropriately in a variety of formats.

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Product Details

  • ISBN-13: 9780072953510
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 8/13/2004
  • Series: Send Me a Message Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 97
  • Product dimensions: 8.70 (w) x 10.90 (h) x 0.50 (d)

Table of Contents

Send Me A Message A step-by-step approach to business and professional writing Unit 1: Initial Communication Lesson 1: Greetings and Closings in Letters and E-Mail Messages Lesson 2: Routine Requests and Inquiries Lesson 3: Non-Routine Requests Unit 2: Complaints and Responses Lesson 4: Format and Mechanics of Letters and E-Mail Messages Lesson 5: Complaints Lesson 6: Responses to Requests, Inquiries or Complaints Unit 3: Working Things Out Lesson 7: Effective E-Mail Messages Lesson 8: Suggestions Lesson 9: Opinions and Disagreements Unit 4: Job-Search Writing Lesson 10: Resumes Lesson 11: Cover Letters and Resumes Lesson 12: Follow-Up Letters APPENDICES Appendix 1: Sample Letters Appendix 2: Punctuation Styles Appendix 3: Abbreviations for the United States and Canada Appendix 4: Capitalization Rules Appendix 5: Common First Names GlossaryIndex

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