Serious Performance Consulting According to Rummler / Edition 1

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Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to:

  • Find a viable critical business issue and establish how a project's success will be evaluated.
  • Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
  • Establish the difference between "is" and "should" performance and the find the cause behind it.
  • Specify a solution set that addresses all significant factors that affect the gap in results.

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
-Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
'John Con', former chief learning officer, Dell Computer, and consultant in organizational learning

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What People Are Saying

From the Publisher
"Before there was 'lean,' before there was TQM, before there wasknowledge management, and before there were any one-minute cures,there was Geary Rummler preaching and practicing performancetechnology. With Serious Performance Consulting According toRummler, we see how important this technology can be in theright hands."
—Ron Zemke, certified performance technologist, senior editorof Training magazine, and coauthor of Service Magic: TheArt of Amazing Your Customers

"The idea behind Serious Performance Consulting According toRummler is as simple as it is brilliant: Take a successfulproject and let the reader follow the performance consultantthrough the project. Geary Rummler tops it off with a play-by-playcommentary in which he explains the consultant's reasoning andoffers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist andmanagement consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than ahow-to book; it's a professional development plan for anyperformance consultant who wants to master the craft."
—John Coné, former chief learning officer, DellComputer, and consultant in organizational learning

"Rummler shares a wealth of practical, down-to-earth lessonsbased on more than 35 years of experience. This is a book to betreasured by novice performance consultants and old prosalike."
—Pat McMahon, certified performance technologist and SixSigma black belt, Sun Microsystems

"The contrast Rummler draws between performance consulting'lite' and serious performance consulting captures the reality weface and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western MichiganUniversity, and senior consultant, Performance-Based Systems,LLC

"This in-depth look at the real work involved in performanceconsulting will help you determine if you have the 'right stuff' tobe a serious performance consultant."
—Debbie Titus, certified performance technologist andmanaging HR business partner, The Williams Companies

"Based on science and practice, this book is the one tohave."
—Roger Kaufman, certified performance technologist, professoremeritus at Florida State University, and director of Roger Kaufman& Associates

"Rummler articulates a model that sets the standard for both theinternal and external organizational performance specialist."
—A. William Wiggenhorn, former president, MotorolaUniversity

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Product Details

  • ISBN-13: 9780787996161
  • Publisher: Wiley
  • Publication date: 12/22/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 196
  • Sales rank: 1,217,900
  • Product dimensions: 8.60 (w) x 11.10 (h) x 0.58 (d)

Meet the Author

Dr. Geary A. Rummler is the founding Partner of the Performance Design Lab. Prior to founding the Performance Design Lab, Geary was the founding partner of The Rummler-Brache Group. Dr. Rummler was a pioneer in the application of instructional and performance technologies to organizations and brings this experience to the issue of organization effectiveness. His clients in the private sector have included the sales, service and manufacturing functions of the aircraft, automobile, steel, food, rubber, office equipment, pharmaceutical, telecommunications, chemical and petroleum industries; as well as the retail banking, and airline industries. He has also worked with such federal agencies as IRS, SSA, HUD, GAO and DOT. Dr. Rummler's research and consulting have taken him to Europe, Japan, Korea, Malaysia, China and Mexico.

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Table of Contents

Accoring to Whom?




A Typical Situation.

Serious Performance Consulting.

Characteristics of a Serious Performance Consultant.

Looking Ahead.

Introduction Highlights.

Part One: The NuPlant Case Study.

1. Welcome to NuPlant.

The Request.

Responding to the Request.

Chapter 1 Highlights.

2. Performance Analysis Framework and Process.

Applying the Anatomy of Performance Framework.

The Anatomy of Performance.

Making a Diagnosis.

Prescribing Changes.

The Analysis Process.

Chapter 2 Highlights.

3. The NuPlant Case Study.

Phase I: Desired Results Determined and Project Defined.

Phase II: Barriers Determined and Changes Specified.

Summary of Bert's Findings.

Final Report Postscript.

Chapter 3 Highlights.

4. Case Study Debrief.

NuPlant Project Review.

Top 10 Reasons Why the NuPlant Project is My Favorite.

A Critique of the NuPlant Project.

Project Generalizations.

Scalability of Models.

The Anatomy of Performance and Culture.

The Anatomy of Performance and Leadership.

Wrapping uo the Case Study.

Chapter 4 Highlights.

Part Two: The Craft of Serious PerformanceConsulting.

5. Performance Analysis and the Internal Consultant.

Serious Performance Consulting on the Inside.

The Organizational Reality of the Internal PerformanceConsultant.

Dealing with Organizational  Realities as an InternalConsultant.

Tools to Assist the Internal Performance Consultant.

Internal Performance Consulting: An Example.

Chapter 5 Highlights.

6. A Path to Become a Performance Consultant.

Dimensions of Serious Performance Consulting Capability.

Building Your Serious Performance Consulting Capability.

The Path Forward.

How About You?

Chapter 6 Highlights.

Appendix A: NuPlant Project Findings.

Appendix B: NuPlant Project Recommendations.



Additional Resources.

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