Serious Performance Consulting According to Rummler / Edition 1

Serious Performance Consulting According to Rummler / Edition 1

by Geary A. Rummler
     
 

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ISBN-10: 1890289167

ISBN-13: 9781890289164

Pub. Date: 04/28/2006

Publisher: Wiley

Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to:

  • Find a viable critical business issue and establish how a project's success will be evaluated.

Overview

Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to:

  • Find a viable critical business issue and establish how a project's success will be evaluated.
  • Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
  • Establish the difference between "is" and "should" performance and the find the cause behind it.
  • Specify a solution set that addresses all significant factors that affect the gap in results.

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
— Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
— John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning

Product Details

ISBN-13:
9781890289164
Publisher:
Wiley
Publication date:
04/28/2006
Pages:
208
Product dimensions:
8.25(w) x 11.00(h) x 0.42(d)

Table of Contents


According to Whom?     vii
Foreword     ix
Preface     xi
Introduction     1
A Typical Situation     1
Serious Performance Consulting     2
Characteristics of a Serious Performance Consultant     7
Looking Ahead     7
Introduction Highlights     8
The NuPlant Case Study     9
Welcome to NuPlant     11
The Request     11
Responding to the Request     12
Highlights     13
Performance Analysis Framework and Process     15
Applying the Anatomy of Performance Framework     16
The Anatomy of Performance     17
Making a Diagnosis     33
Prescribing Changes     35
The Analysis Process     35
Highlights     37
The NuPlant Case Study     39
Desired Results Determined and Project Defined     39
Barriers Determined and Changes Specified     45
Summary of Bert's Findings     59
Final Report Postscript     74
Highlights     75
Case Study Debrief     77
NuPlant Project Review     77
Top 10 Reasons Why theNuPlant Project is My Favorite     81
A Critique of the NuPlant Project     82
Project Generalizations     82
Scalability of Models     84
The Anatomy of Performance and Culture     87
The Anatomy of Performance and Leadership     89
Wrapping up the Case Study     91
Highlights     92
The Craft of Serious Performance Consulting     93
Performance Analysis and the Internal Consultant     95
Serious Performance Consulting on the Inside     95
The Organizational Reality of the Internal Performance Consultant     95
Dealing with Organizational Realities as an Internal Consultant     98
Tools to Assist the Internal Performance Consultant     98
Internal Performance Consulting: An Example     113
Highlights     116
A Path to Becoming a Performance Consultant     117
Dimensions of Serious Performance Consulting Capability     117
Building Your Serious Performance Consulting Capability     119
The Path Forward     131
How About You?     131
Highlights     133
NuPlant Project Findings     135
NuPlant Project Recommendations     151
Glossary      163
References     169
Additional Resources     171

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