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Serious Performance Consulting According to Rummler / Edition 1

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Overview

Learn what Geary Rummler means by Serious Performance Consulting (SPC) as you follow an extensive case study that shows what SPC engagement looks like and what a serious performance consultant does. In this examination, you'll see how to use SPC to:

  • Find a viable critical business issue and establish how a project's success will be evaluated.
  • Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
  • Establish the difference between "is" and "should" performance and the find the cause behind it.
  • Specify a solution set that addresses all significant factors that affect the gap in results.

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
-Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
'John Con', former chief learning officer, Dell Computer, and consultant in organizational learning

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What People Are Saying

From the Publisher
"Before there was 'lean,' before there was TQM, before there was knowledge management, and before there were any one-minute cures, there was Geary Rummler preaching and practicing performance technology. With Serious Performance Consulting According to Rummler, we see how important this technology can be in the right hands."
—Ron Zemke, certified performance technologist, senior editor of Training magazine, and coauthor of Service Magic: The Art of Amazing Your Customers

"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa

"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
—John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning

"Rummler shares a wealth of practical, down-to-earth lessons based on more than 35 years of experience. This is a book to be treasured by novice performance consultants and old pros alike."
—Pat McMahon, certified performance technologist and Six Sigma black belt, Sun Microsystems

"The contrast Rummler draws between performance consulting 'lite' and serious performance consulting captures the reality we face and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western Michigan University, and senior consultant, Performance-Based Systems, LLC

"This in-depth look at the real work involved in performance consulting will help you determine if you have the 'right stuff' to be a serious performance consultant."
—Debbie Titus, certified performance technologist and managing HR business partner, The Williams Companies

"Based on science and practice, this book is the one to have."
—Roger Kaufman, certified performance technologist, professor emeritus at Florida State University, and director of Roger Kaufman & Associates

"Rummler articulates a model that sets the standard for both the internal and external organizational performance specialist."
—A. William Wiggenhorn, former president, Motorola University

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Product Details

  • ISBN-13: 9781890289164
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 4/28/2006
  • Edition number: 1
  • Pages: 208
  • Product dimensions: 8.25 (w) x 11.00 (h) x 0.42 (d)

Meet the Author

Dr. Geary A. Rummler is the founding Partner of the Performance Design Lab. Prior to founding the Performance Design Lab, Geary was the founding partner of The Rummler-Brache Group. Dr. Rummler was a pioneer in the application of instructional and performance technologies to organizations and brings this experience to the issue of organization effectiveness. His clients in the private sector have included the sales, service and manufacturing functions of the aircraft, automobile, steel, food, rubber, office equipment, pharmaceutical, telecommunications, chemical and petroleum industries; as well as the retail banking, and airline industries. He has also worked with such federal agencies as IRS, SSA, HUD, GAO and DOT. Dr. Rummler's research and consulting have taken him to Europe, Japan, Korea, Malaysia, China and Mexico.

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Table of Contents


According to Whom?     vii
Foreword     ix
Preface     xi
Introduction     1
A Typical Situation     1
Serious Performance Consulting     2
Characteristics of a Serious Performance Consultant     7
Looking Ahead     7
Introduction Highlights     8
The NuPlant Case Study     9
Welcome to NuPlant     11
The Request     11
Responding to the Request     12
Highlights     13
Performance Analysis Framework and Process     15
Applying the Anatomy of Performance Framework     16
The Anatomy of Performance     17
Making a Diagnosis     33
Prescribing Changes     35
The Analysis Process     35
Highlights     37
The NuPlant Case Study     39
Desired Results Determined and Project Defined     39
Barriers Determined and Changes Specified     45
Summary of Bert's Findings     59
Final Report Postscript     74
Highlights     75
Case Study Debrief     77
NuPlant Project Review     77
Top 10 Reasons Why theNuPlant Project is My Favorite     81
A Critique of the NuPlant Project     82
Project Generalizations     82
Scalability of Models     84
The Anatomy of Performance and Culture     87
The Anatomy of Performance and Leadership     89
Wrapping up the Case Study     91
Highlights     92
The Craft of Serious Performance Consulting     93
Performance Analysis and the Internal Consultant     95
Serious Performance Consulting on the Inside     95
The Organizational Reality of the Internal Performance Consultant     95
Dealing with Organizational Realities as an Internal Consultant     98
Tools to Assist the Internal Performance Consultant     98
Internal Performance Consulting: An Example     113
Highlights     116
A Path to Becoming a Performance Consultant     117
Dimensions of Serious Performance Consulting Capability     117
Building Your Serious Performance Consulting Capability     119
The Path Forward     131
How About You?     131
Highlights     133
NuPlant Project Findings     135
NuPlant Project Recommendations     151
Glossary      163
References     169
Additional Resources     171
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