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From the Publisher"Before there was 'lean,' before there was TQM, before there was knowledge management, and before there were any one-minute cures, there was Geary Rummler preaching and practicing performance technology. With Serious Performance Consulting According to Rummler, we see how important this technology can be in the right hands."
—Ron Zemke, certified performance technologist, senior editor of Training magazine, and coauthor of Service Magic: The Art of Amazing Your Customers
"The idea behind Serious Performance Consulting According to Rummler is as simple as it is brilliant: Take a successful project and let the reader follow the performance consultant through the project. Geary Rummler tops it off with a play-by-play commentary in which he explains the consultant's reasoning and offers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist and management consultant, Germany and South Africa
"No smoke, no mirrors, no double-talk. This is much more than a how-to book; it's a professional development plan for any performance consultant who wants to master the craft."
—John Coné, former chief learning officer, Dell Computer, and consultant in organizational learning
"Rummler shares a wealth of practical, down-to-earth lessons based on more than 35 years of experience. This is a book to be treasured by novice performance consultants and old pros alike."
—Pat McMahon, certified performance technologist and Six Sigma black belt, Sun Microsystems
"The contrast Rummler draws between performance consulting 'lite' and serious performance consulting captures the reality we face and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western Michigan University, and senior consultant, Performance-Based Systems, LLC
"This in-depth look at the real work involved in performance consulting will help you determine if you have the 'right stuff' to be a serious performance consultant."
—Debbie Titus, certified performance technologist and managing HR business partner, The Williams Companies
"Based on science and practice, this book is the one to have."
—Roger Kaufman, certified performance technologist, professor emeritus at Florida State University, and director of Roger Kaufman & Associates
"Rummler articulates a model that sets the standard for both the internal and external organizational performance specialist."
—A. William Wiggenhorn, former president, Motorola University