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From the Publisher"Before there was 'lean,' before there was TQM, before there wasknowledge management, and before there were any one-minute cures,there was Geary Rummler preaching and practicing performancetechnology. With Serious Performance Consulting According toRummler, we see how important this technology can be in theright hands."
—Ron Zemke, certified performance technologist, senior editorof Training magazine, and coauthor of Service Magic: TheArt of Amazing Your Customers
"The idea behind Serious Performance Consulting According toRummler is as simple as it is brilliant: Take a successfulproject and let the reader follow the performance consultantthrough the project. Geary Rummler tops it off with a play-by-playcommentary in which he explains the consultant's reasoning andoffers the reader the benefit of his experience."
—Klaus Wittkuhn, certified performance technologist andmanagement consultant, Germany and South Africa
"No smoke, no mirrors, no double-talk. This is much more than ahow-to book; it's a professional development plan for anyperformance consultant who wants to master the craft."
—John Coné, former chief learning officer, DellComputer, and consultant in organizational learning
"Rummler shares a wealth of practical, down-to-earth lessonsbased on more than 35 years of experience. This is a book to betreasured by novice performance consultants and old prosalike."
—Pat McMahon, certified performance technologist and SixSigma black belt, Sun Microsystems
"The contrast Rummler draws between performance consulting'lite' and serious performance consulting captures the reality weface and shows the way to do it right."
—Dale M. Brethower, professor emeritus, Western MichiganUniversity, and senior consultant, Performance-Based Systems,LLC
"This in-depth look at the real work involved in performanceconsulting will help you determine if you have the 'right stuff' tobe a serious performance consultant."
—Debbie Titus, certified performance technologist andmanaging HR business partner, The Williams Companies
"Based on science and practice, this book is the one tohave."
—Roger Kaufman, certified performance technologist, professoremeritus at Florida State University, and director of Roger Kaufman& Associates
"Rummler articulates a model that sets the standard for both theinternal and external organizational performance specialist."
—A. William Wiggenhorn, former president, MotorolaUniversity