After Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This first-of-its-kind, comprehensive examination of IT Service Level Management provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls.
After Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This first-of-its-kind, comprehensive examination of IT Service Level Management provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls.
Service Level Management for Enterprise Networks
326
Service Level Management for Enterprise Networks
326Hardcover
Product Details
| ISBN-13: | 9781580530163 |
|---|---|
| Publisher: | Artech House, Incorporated |
| Publication date: | 10/01/1999 |
| Series: | Telecommunications Library Series |
| Pages: | 326 |
| Product dimensions: | 6.30(w) x 9.20(h) x 1.00(d) |