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Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing
     

Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations, and Marketing

by David E. Bowen, Richard B. Chase, Thomas G. Cummings
 
A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.

Overview

A comprehensive model for managing a service business. Shows how to achieve the level of coordination required in an organization where employees from many departments have direct customer contact.

Product Details

ISBN-13:
9781555422226
Publisher:
Wiley, John & Sons, Incorporated
Publication date:
05/02/1990
Series:
Management Series
Edition description:
1st ed
Pages:
444
Product dimensions:
6.30(w) x 9.06(h) x (d)

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