Service Science: Design for Scaling and Transformation

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Service science is an emerging field, but many still consider it lacking in substance. This book aims to change the situation by addressing the following questions: What is the big story about service? What are the main research problems in service? What does "a connected world" mean? Does service require a different kind of design science? What will be the next waves of the Web? How to support universal value co-creation? How to unite Cyberspace wilt physical space? Is it feassible to connect information resources everywhere?

To answer these questions, the book presents and substantiates a digital connections scaling (DCS) model, complete with a population-oriented design paradigm and a new class of microeconomic production functions to explain the paths of transformation into the future - one of the most original results today. Next, the book analyzes new business designs on the Web and characterizes a service-led revolution for the Knowledge Economy. Thirdly, it develops systems planning and design methods to help implement the DCS model at the level of Information and Database Systems, Business Strategy, and Digitization Engineering, thereby enhancing these fields. Finally, certain intriguing new applications, especially "smart highways" and information supply chains, are discussed.

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Product Details

  • ISBN-13: 9789812836762
  • Publisher: World Scientific Publishing Company, Incorporated
  • Publication date: 2/28/2009
  • Pages: 316
  • Product dimensions: 6.10 (w) x 9.10 (h) x 1.00 (d)

Table of Contents

Preface vii

Chapter 1 Service, Knowledge Economy, and the Transformation of the Digitally Connected World 1

Chapter 2 Defining the Interdisciplinary Nature of Service Science: Some Research Problems 35

Chapter 3 Exploring New Frontiers: The Digital Connections Scaling Model 75

Chapter 4 The Population Orientation Paradigm and Cyber-Enabled Knowledge System Design 103

Chapter 5 Quintessential Digitally Connected Service: New Business Designs on the Web 133

Chapter 6 A Design Methodology for Service Cocreation Enterprise Information Systems: The DCS Contributions 181

Chapter 7 Instrumentation of the Environment: A Design for Connecting Cyberspace with Physical Infrastructure for Intelligent Network Flows 213

Chapter 8 Collaboration of Independent Massively Distributed Information Resources: A Market Paradigm 243

Chapter 9 Service-Led Revolution: Empowerment of the Person and Collaboration of the Society 273

References 287

Index 297

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Customer Reviews

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  • Posted September 9, 2009

    The book provides a big picture

    The author made a compelling case for service science. In fact, it provides one. The book explains how value cocreation can be scaled in a digitally connected world. It corroberated the theory on the business designs of e-commerce and knowledge economy. In addition, the author develops the hyper-networks concept to explain the nature of the scaling, and a few particular methods to expand the field and support the scaling. many examples in the book seem to coincide with, e.g., the IBM viswion of a smarter planet. Maybe there is some logic behind the progress of knowledge-based economies.

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  • Posted August 13, 2009

    An Innovative Thesis

    The book is worth a serious reading. It demands patience from the reader, but the author rewrads him/her with delightful new ideas and insights in the end. The author synthesizes many new results in the field into a digital connections scaling theory, which offers an intriguing explanation to the success of the Internet, and hence its future. The author uses the Web to prove that the secret of value scaling is "all for one and one for all". It actually complements the networks science quite well: the former explains why and what, while the latter how, to network. I think anyone who is serious about studying service science ought to benchmark this book.

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  • Posted February 25, 2009

    New Service is finally defined, and the future of digital economies explained...

    This is a truly original and thought provoking book by a senior scholar well established in the field.

    It explains with scientific rigor: what is the intellectual nature of the new service in Knowledge Economy and why it leads to future progress in a world that is connected but faces fundamental challenges in its sustainability. The book provides profound analyses into the problems of service productivity, the future of e-commerce, and new microeconomic production functions for value cocreation. On this basis it formulates compelling solution approaches complete with business strategy, enterprise design, and systems development to these entrenched challenges. Original topics such as digital connections scaling, service hyper-networks, and Internet information systems substantiate the solution approaches.

    The book is primarily a research monograph. However, it includes sufficient specificity and examples for classroom teaching, too. In addition to being a possible textbook for service science per se, the book also provides unique materials for use as a reference in a wide range of courses, including Information Technology and Systems (e.g., chapters 6 - 8 on Internet information systems), Business Strategy and Management (chapters 1, 3, and 5 on new business designs and e-commerce/e-business/peer-to-peer enterprising), and Enterprise Engineering and Economics (chapters 2, 4, and 9 on grand research problems, cyber-infrastructure enabled design, and microeconomics for cocreation).

    Every author believes that his/her book can withstand the test of time. However, in economic, social, and engineering sciences the test can be tricky. Unlike physics, chemistry, and other natural sciences where the truth is supposedly revealed by the nature to ultimately corroberate human discoveries, designs in these fields are artificial in nature and their value cannot be proven unless humans are willing to give them a try. Some of the theses in this book may never get the chance to be proven. Yet, the book makes sense, very good sense, in a unique and original way. Reading it does not waste the serious reader's time.

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