Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies

by Adamantios Koumpis

Overview

Services both as a science and as a practice in today's corporate environments are suffering from many suboptimalities. A compromise of both organizational and technological aspects provides the answer to many pitfalls and shortcomings currently faced. Service Science for Socio-Economical and Information Systems Advancement: Holistic Methodologies sheds light on a variety of issues and shortcomings of service-based economies by analyzing situations and modern practices that improve the way researchers, field practitioners, and ICT professionals account for their core business service-related activities. This defining body of research provides a broad perspective of how to improve service creation, production, and management of assets.

Product Details

ISBN-13:	9781605666839
Publisher:	IGI Global
Publication date:	07/31/2009
Series:	Advances in E-Collaboration (Aecob) Book
Pages:	374
Product dimensions:	7.10(w) x 10.20(h) x 1.10(d)

Table of Contents

Preface viii

Acknowledgment xv

Chapter 1 Service Science and Practice 1

Collaborative Versus Competitive Paradigm: Business Drivers and Theoretical Context for Collaborative Service Activities 5

Using Services for Competitive Advantage 7

Power Dependencies and Trust in Collaborative Service Arrangements 11

References 12

Chapter 2 About the Nature of Services 14

First Proposition 17

Second Proposition 19

Third Proposition 21

Fourth Proposition 24

Fifth Proposition 26

Step Changes in Service Conceptualisation 27

The E-Service Iceberg 30

References 33

Endnote 34

Chapter 3 Typology of Services 35

The Service Analysis Model (SAM) 40

Service Synthesis and Composition of New Services 51

Test Case for Service Supply Chain Management 57

Development of the Supply Chain Test Case 72

References 82

Endnotes 83

Chapter 4 Services and the Humans 86

Target Users of Dilemma Service and Their Information Needs 92

The Service Mediation Process and the User Service Scenarios 102

Formalising the User Requirements 115

Meeting the User Requirements 119

Services and Functionality of the Dilemma System 130

Endnotes 139

Chapter 5 Services and the Computers 141

Building Enterprise-Wide Information Supply Chains Based on the Fractal Concept 149

Implementation in an Industrial Environment: The MINOS Case 160

References 167

Chapter 6 Services and the Workplace 169

The Carambola Approach 175

References 194

Endnotes 197

Chapter 7 Service Economics 198

References 216

Endnote 217

Chapter 8 Service Physics 218

Interface Guidelines for the Service Development Process 220

References 283

Chapter 9 Service Metaphysics 292

Whatis PACE? 297

References 311

Endnote 311

Chapter 10 Culture of Services 312

Comparison of a Service Framework with the Living Labs Modelling Technique 316

About the Coconut Concept 323

Configuring the Collaborative Environment 334

References 343

Endnotes 346

Chapter 11 Future of Services 348

About the Author 353

Index 354