ServiceDesk Plus 8.x Essentials

by Ankush Agarwal

Overview

IT service management (ITSM) refers to the implementation and management of quality IT services that meet the needs of your business. ServiceDesk Plus is an integrated web-based helpdesk tool that assists you in planning, setting up, and achieving the timely execution of IT services efficiently.

ServiceDesk Plus 8.x Essentials is a practical, hands-on guide that walks you through the features of ServiceDesk Plus 8.x to help you set up and manage day-to-day IT services. The book also helps you to understand and practice the ITIL methodologies while using the tool for daily operations.

ServiceDesk Plus 8.x Essentials conceptualizes the ITIL framework and takes you through the core processes and their implementation in ServiceDesk Plus 8.x in an easy and practical manner.

The book will also help you to learn the process flows and manage incidents, problems, assets, and configurations while understanding the scope and responsibilities of the helpdesk. It also takes you through controlling changes and releases and highlights the features of the tools. If you need a concise handbook for a complete understanding of the metrics, challenges and risks of ITSM, then you have found the right book.

With ServiceDesk Plus 8.x Essentials, you will learn everything you need to know to administer and manage IT services using ServiceDesk Plus, while making ITIL concepts practical and fun.

Product Details

ISBN-13:	9781849696654
Publisher:	Packt Publishing
Publication date:	09/02/2013
Sold by:	Barnes & Noble
Format:	eBook
Pages:	114
File size:	8 MB

About the Author

Ankush Agarwal has been working in the IT service management domain for over 8 years and has also been conducting internal organization trainings in this period. He likes writing about service technologies and processes and has also won blogging awards in this field. He has been involved in setting up and managing various service desk teams and is currently associated with a top-tier investment bank.