1. From E-Business to Services: Why and Why Now?
2. Focal Points of Digitization.
3. Service Platforms: Enablers of Digitization.
4. Multi-Channel Customer Blueprint: Creating New Service Experiences.
5. Spend Management Blueprint: Enabling Supplier Management Services.
6. Supply Chain Blueprint: Creating an Adaptive Enterprise.
7. Employee-Centric Blueprint: Enabling Human Capital Management.
8. Product Innovation Blueprint: Enabling Product Lifecycle Management.
9. Vision to Execution: The Blueprint Methodology.
10. The Analysis and Design of New Services: Meso-Level Blueprint.
11. Making Digitization Happen: Micro-Level Technology Blueprint.
12. The Discipline of Execution: A Tale of Two Companies.