Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report

Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report

by Albert R. Gore
     
 

ISBN-10: 0788128582

ISBN-13: 9780788128585

Pub. Date: 01/01/1996

Publisher: DIANE Publishing Company

Summarizes best practices in industry that may be applicable to government. Organized around major themes — leadership, information management, planning, human resources, management of processes results, and customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customers needs into the organizations management,…  See more details below

Overview

Summarizes best practices in industry that may be applicable to government. Organized around major themes — leadership, information management, planning, human resources, management of processes results, and customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customers needs into the organizations management, technology and human resource systems.

Product Details

ISBN-13:
9780788128585
Publisher:
DIANE Publishing Company
Publication date:
01/01/1996
Pages:
35

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