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Set Yourself Up for Success (Collection) [NOOK Book]

Overview

<>Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is ...
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Set Yourself Up for Success (Collection)

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Overview

<>Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance.

In Helping People Win at Work , WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!

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Product Details

  • ISBN-13: 9780133597721
  • Publisher: Pearson Education
  • Publication date: 9/5/2013
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 369
  • File size: 1,024 KB

Meet the Author

<>Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the coauthor of several bestselling books, including the blockbuster international bestseller The One Minute Manager and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five bestselling authors of all time.

Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also cofounder of Lead Like Jesus Ministries, a nonprofit organization dedicated to inspiring and equipping people to be Servant Leaders in the marketplace.

Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company’s President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office. She was also a member of the Company’s Executive Planning Committee, and she chaired numerous special teams, task forces, and committees relating to internal and external Southwest Customers. Colleen served as a member of the Board of Directors from 2001 to May 2008 and as Corporate Secretary from March 1978 to May 2008. She was Vice President Administration from 1986 to 1990; Executive Vice President Customers from 1990 to 2001; and President from 2001 to July 2008.

Before joining Southwest in 1978, Colleen worked for several years as Executive Assistant to Herb Kelleher (Southwest’s former Executive Chairman) at his law firm. She serves on the Ken Blanchard College of Business Board of Trustees at Grand Canyon University, the Becker College Board of Trustees, and the JC Penney Co. Board of Directors. She is active in numerous civic and charitable organizations in Dallas, Texas.

Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.

A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.

In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

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Table of Contents

<>Lead With LUV

Foreword xi

What Is Leadership? 2

Celebrating Successes 7

Having Mentors 13

Servant Leadership is Love in Action 21

Understanding Servant Leadership 25

The Triple Bottom Line 28

Employer of Choice 34

Provider of Choice 39

Investment of Choice 51

Making Unions Your Business Partners 58

Citizen of Choice 60

A Compelling Vision 62

A Significant Purpose 64

A Picture of the Future 67

Clear Values 71

What Makes Servant Leadership Work? 94

Defining Love 104

Maintaining a Strong Culture 125

Differences Between Self-Serving and Servant Leaders 131

Final Words 134

Epilogue 144

Endnotes 146

LUV Notes 151

About the Leading at a Higher Level Series 154

About the Authors 157


Helping People Win At Work

Introduction 1

Chapter 1 Don’t Mark My Paper, Help Me Get an A 17

Chapter 2 Building the Right Culture 43

Chapter 3 My Leadership Point of View 67

Chapter 4 The Simple Truths About Helping People Win at Work 89

Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91

Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94

Simple Truth 3: It All Starts with Performance Planning 97

Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101

Simple Truth 5: Trust Is Key to Effective Coaching 117

Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122

Simple Truth 7: Redirection Helps Get Performance Back on Track 125

Simple Truth 8: Deliver Reprimands with Caring Candor 129

Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133

Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136

Simple Truth 11: Servant Leadership Is the Only Way to Go 139

Simple Truth 12: Celebrate Successes 149

Epilogue 155

Appendix A The WD-40 Company Goal Review Form 159

About the Authors 171

Services Available 175

Index 179

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