Setting the Table: The Transforming Power of Hospitality in Business
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Setting the Table: The Transforming Power of Hospitality in Business

4.1 16
by Danny Meyer
     
 

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ISBN-10: 0060742755

ISBN-13: 9780060742751

Pub. Date: 10/03/2006

Publisher: HarperCollins Publishers

In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants—Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments, each at the top of

Overview

In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants—Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments, each at the top of its game. How has he done it? How has he consistently beaten the odds and set the competitive bar in one of the toughest trades around?

In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality." This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors. This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved.

Some of Danny's other insights:

  • Hospitality is present when something happens for you. It is absent when something happens to you. These two simple concepts—for and to—express it all.
  • Context, context, context, trumps the outdated location, location, location.
  • Shared ownership develops when guests talk about a restaurant as if it's theirs. That sense of affiliation builds trust and invariably leads to repeat business.
  • Err on the side of generosity: You get more by first giving more.
  • Wherever your center lies, know it, name it, believe in it. When you cede your core values to someone else, it's time to quit.
Full of behind-the-scenes history on the creation of Danny's most famous restaurants and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.

Product Details

ISBN-13:
9780060742751
Publisher:
HarperCollins Publishers
Publication date:
10/03/2006
Pages:
336
Sales rank:
125,426
Product dimensions:
6.00(w) x 9.00(h) x 1.18(d)

Table of Contents

Introduction     1
The First Course     5
In Business     31
The Restaurant Takes Root     55
Turning Over the Rocks     77
Who Ever Wrote the Rule...?     97
No Turning Back     111
The 51 Percent Solution     139
Broadcasting the Message, Tuning in the Feedback     161
Constant, Gentle Pressure     187
The Road to Success Is Paved with Mistakes Well Handled     219
The Virtuous Cycle of Enlightened Hospitality     237
Context, Context, Context     271
The Art of Hospitality     291
Acknowledgments     317

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Setting the Table 4.1 out of 5 based on 0 ratings. 16 reviews.
sparkspace More than 1 year ago
Being in the hospitality business (on the business to business side), I was curious to know if Danny's views of the restaurant business would be applicable to a business to business setting. It is absolutely applicable! You will learn so much from this book about how to put your employees and customers first, how to build a grow a sustainable business for the long term, and maybe most importantly, how to build a business based on excellence without compromise. The only problem with this book is that it will also make you hungry! Danny's passion for food gets you not only excited about your business, but makes you start looking for a better place to eat dinner, no matter what city you live in!
thedish More than 1 year ago
The only one of his restaurants I have eaten at is Blue Smoke which I must say is very good. The staff is in fact quite hospitable but not necessarily more so than some other places. That said he outlines the importance of each group 1. Employees 2. Customers 3. Community 4. Suppliers 5. Investors in that order. He is wildly successful and he is doing the right thing. As my title says if more CEO's acted this way the world would be in a much better state. As for the read, it's incredibly easy to get through and quite enlightening although somewhat obvious. Do the right thing.
Anonymous More than 1 year ago
This book was required reading for class but I pleasantly took a liking to it. I left it on my desk at work and 2 other co-workers have asked for it when I am done. If you love hospitality or food service, this is a really good read!!
Anonymous More than 1 year ago
Wow... cant put this book down! I am 1/4 of the the way finished and its incredible! This book affirms all the reasons i became a part of the hospitality industry! it pulls at my heart strings and reminds me of childhood memories "fly fishing and how Texans dont put bbq sauce on brisket"! Fantastic!!!
Anonymous More than 1 year ago
This book and what Danny Meyer has modeled in his own business can be applied to most businesses. I especially believe in having engaged employees (and owners) that love what they are doing. This book is insightful on how to do that.
AlyceMH More than 1 year ago
Thank you Delta for covering Danny Meyer in your December in flight magazine.  In the process of changing industries to become a Chief Experience Officer, "Setting the Table" was exactly what I needed.  Danny's journey and insight has gone a long way toward getting me off to a great start in my new role.
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