Seven Power Strategies for Building Customer Loyalty

Seven Power Strategies for Building Customer Loyalty

by Paul R. Timm, Paul R. Timm
     
 

Editorial Reviews

Quality Progress
Seven Power Strategies [sic] is a substantive book that pulls you right up to the mirror for a good look at everything you think or say you are doing to satisfy and retain customers ? a look that enables you to see where you may be doing a lousy job.
Booknews
Contending that building customer loyalty requires common sense, a big-picture focus, and ongoing attention to details, Timm (organizational leadership and strategy, Brigham Young U.) presents seven strategies that integrate customer service into every aspect of an organization. Includes abundant worksheets and activities. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780814405697
Publisher:
AMACOM Books
Publication date:
05/07/2001
Pages:
240
Product dimensions:
6.29(w) x 9.32(h) x 0.98(d)

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