- Shopping Bag ( 0 items )
Posted June 6, 2014
The product is great, but I have several complaints with their customer service. I intended this to be a fun birthday gift, so I ordered it 4 business days before the date of which I needed it. The shipping had read 1-3 days so I didn't worry. However, the package didn't come until late the fourth day. To top it off, they allowed some unauthorized person who did not even live at the mailing address to sign for it. Continuing, their customer service in sending a new package appeared helpful and cooperative when I called. They agreed to send another package as soon as possible so that I would be inconvenienced as little as possible. They never sent me a tracking number, which they mentioned they would when the package shipped. I waited a few days, and called back. They apologized for the long wait, and restarted the process. I waited a few days, and called back because I had still not received any confirmation of a tracking label. Finally, nearly three weeks after I ordered it the package came in. Three whole weeks. If that doesn't scream unprofessional after they lost my package and promised to expedite a new one quicker than the first package (which need I remind was supposed to take a maximum of 3 days). I love the calendar, but their customer service is way below par. Would not purchase from their online store again.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.