Shifting the Monkey: The Art of Protecting Good from Liars, Criers, and Other Slackers

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Product Details

  • ISBN-13: 9780982702970
  • Publisher: Triple Nickel Press
  • Publication date: 1/28/2012
  • Pages: 128
  • Sales rank: 183,841
  • Product dimensions: 5.10 (w) x 8.10 (h) x 0.80 (d)

Table of Contents

Chapter 1 It's a Jungle Out There 1

Why Slackers Go Monkey-Free 4

How to Put Monkeys in Their Place 5

Chapter 2 Out-of-Place Monkeys 7

When Are Monkeys Acceptable? 9

Why Do Monkeys Keep Shifting? 10

Why Do Millions of Managers Struggle With Monkeys? 12

The Rise of the Monkey 14

A New Look at Leadership 15

Three Important Questions 17

Chapter 3 Where Is the Monkey, and Where Should It Be? 21

Constantly Check for Monkeys 22

Ask for Help 25

Flush Out Hidden Monkeys 27

Chapter 4 Treat Everyone Well 31

Rise to the Challenge 33

Ignore Excuses 37

Sidle Up 38

Stop Blaming Everyone for the Behavior of a Few 39

Stop Avoiding Irresponsible Employees 41

Treat Lies as Truth 43

Issue Big Threat Monkeys Only With Great Caution 43

Harness Peer Pressure 45

Control the Desire for Revenge 46

Sort Out Ignorance From Insubordination 47

Deflect "The People's Representative" Attack Monkeys 49

Follow the Golden Rule 51

Change the World One Person at a Time 52

Chapter 5 Make Decisions Based on Your Best People 57

Thank the Good Folks 58

Give Anonymous Public Praise 62

Use Borrowed Praise 63

Feed the Desire for Recognition and Autonomy 63

Learn to Ignore 66

Focus on Actions Rather Than Thoughts 69

Reward Effort, Not Just Results 72

Get the Most Out of Bad Employees 73

Base Decisions on the Best Customers, Too 76

Apply These Techniques to Customers, Too 79

Remember Who's in the Majority 81

Chapter 6 Protect Your Good People First 83

Give Good Employees Permission Not to Volunteer 84

Let Them Know What's Not Their Job 87

Take Away Burdensome Responsibilities 89

Ignore Minor Errors 90

Delegate to the Right Person for the Job 92

Treat Everyone Weil, but not Equally 93

Shield Good People From Envy and Resentment 96

Take the "Hit" for Good People 98

Give Good People a Break 99

Show Your Strength 100

Chapter 7 What Monkeys Do You Shift? 103

The Blanket Monkey 104

The Rule Monkey 105

The Avoidance Monkey 105

The Yelling Monkey 106

The Blame Monkey 106

The Crying Monkey 107

The Pouting Monkey 108

The Lying Monkey 109

The Arguing Monkey 109

Monitor Your Monkeys 110

Epilogue: Keeping Monkeys on Your Mind 113

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Customer Reviews

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Sort by: Showing all of 2 Customer Reviews
  • Posted March 29, 2012

    Great short book.

    Wew've enjoyed the book so much each person in my office has their own copy and we bought it for our boss.

    1 out of 2 people found this review helpful.

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    Posted March 16, 2014

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