Shifting the Monkey: The Art of Protecting Good from Liars, Criers, and Other Slackers

( 2 )
Hardcover
$13.06
BN.com price
(Save 22%)$16.95 List Price

Pick Up In Store

Reserve and pick up in 60 minutes at your local store

Other sellers (Hardcover)
  • All (3) from $48.92   
  • New (1) from $215.00   
  • Used (2) from $48.92   

Product Details

  • ISBN-13: 9780982702970
  • Publisher: Triple Nickel Press
  • Publication date: 1/28/2012
  • Pages: 128
  • Sales rank: 70,273
  • Product dimensions: 5.10 (w) x 8.10 (h) x 0.80 (d)

Table of Contents

Chapter 1 It's a Jungle Out There 1

Why Slackers Go Monkey-Free 4

How to Put Monkeys in Their Place 5

Chapter 2 Out-of-Place Monkeys 7

When Are Monkeys Acceptable? 9

Why Do Monkeys Keep Shifting? 10

Why Do Millions of Managers Struggle With Monkeys? 12

The Rise of the Monkey 14

A New Look at Leadership 15

Three Important Questions 17

Chapter 3 Where Is the Monkey, and Where Should It Be? 21

Constantly Check for Monkeys 22

Ask for Help 25

Flush Out Hidden Monkeys 27

Chapter 4 Treat Everyone Well 31

Rise to the Challenge 33

Ignore Excuses 37

Sidle Up 38

Stop Blaming Everyone for the Behavior of a Few 39

Stop Avoiding Irresponsible Employees 41

Treat Lies as Truth 43

Issue Big Threat Monkeys Only With Great Caution 43

Harness Peer Pressure 45

Control the Desire for Revenge 46

Sort Out Ignorance From Insubordination 47

Deflect "The People's Representative" Attack Monkeys 49

Follow the Golden Rule 51

Change the World One Person at a Time 52

Chapter 5 Make Decisions Based on Your Best People 57

Thank the Good Folks 58

Give Anonymous Public Praise 62

Use Borrowed Praise 63

Feed the Desire for Recognition and Autonomy 63

Learn to Ignore 66

Focus on Actions Rather Than Thoughts 69

Reward Effort, Not Just Results 72

Get the Most Out of Bad Employees 73

Base Decisions on the Best Customers, Too 76

Apply These Techniques to Customers, Too 79

Remember Who's in the Majority 81

Chapter 6 Protect Your Good People First 83

Give Good Employees Permission Not to Volunteer 84

Let Them Know What's Not Their Job 87

Take Away Burdensome Responsibilities 89

Ignore Minor Errors 90

Delegate to the Right Person for the Job 92

Treat Everyone Weil, but not Equally 93

Shield Good People From Envy and Resentment 96

Take the "Hit" for Good People 98

Give Good People a Break 99

Show Your Strength 100

Chapter 7 What Monkeys Do You Shift? 103

The Blanket Monkey 104

The Rule Monkey 105

The Avoidance Monkey 105

The Yelling Monkey 106

The Blame Monkey 106

The Crying Monkey 107

The Pouting Monkey 108

The Lying Monkey 109

The Arguing Monkey 109

Monitor Your Monkeys 110

Epilogue: Keeping Monkeys on Your Mind 113

Read More Show Less

Customer Reviews

Average Rating 5
( 2 )
Rating Distribution

5 Star

(2)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing all of 2 Customer Reviews
  • Posted March 29, 2012

    Great short book.

    Wew've enjoyed the book so much each person in my office has their own copy and we bought it for our boss.

    1 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted March 16, 2014

    No text was provided for this review.

Sort by: Showing all of 2 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)