Offers a comprehensive, proven method for measuring and evaluating the ROI of every aspect of any organizational initiative Shows how to make the business case for new projects at every stage of their development--before, during, and after implementation Includes case studies, checklists, tools, and tips to help implement this method In today's organizations, project sponsors and those who have responsibility ...
Offers a comprehensive, proven method for measuring and evaluating the ROI of every aspect of any organizational initiative
Shows how to make the business case for new projects at every stage of their development--before, during, and after implementation
Includes case studies, checklists, tools, and tips to help implement this method
In today's organizations, project sponsors and those who have responsibility for project success are held more accountable than ever for the financial impact of their programs. Show Me the Money provides managers and executives with a much-needed systematic process for determining the monetary value of those projects.
World-renowned ROI experts Jack and Patti Phillips offer step-by-step guidance for anyone involved in implementing major projects--human capital programs, technology implementations, systems integration, new processes, Six Sigma, product design, new policies and procedures, or any other project where significant expenditures of time and money are at stake. They detail how to identify, collect, analyze, and report a host of different data in a consistent manner, creating a process that will generate a balanced set of measurements that are believable, realistic, accurate, and capable of driving organizational improvements by identifying barriers to and enablers of success.
While many books address accountability in a certain function or process, this book's method works across all types of processes, ranging from leadership development to the implementation of new technology and from educational programs to public policy initiatives. Accessible and chock-full of illustrative examples and practical advice, this is an indispensable guide to bottom-line accountability for any manager or executive concerned with the valuation of projects, programs, processes, and people.
Patricia Pulliam Phillips is an internationally recognized author, consultant, and president and CEO of ROI Institute, Inc. Phillips provides consulting services to organizations worldwide. She helps organizations build capacity in the ROI Methodology by facilitating the ROI certification process and teaching the ROI Methodology through workshops and graduate-level courses.
Jack J. Phillips is chairman of the ROI Institute, Inc. A world-renowned expert on measurement and evaluation, Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers around the world. Phillips is the author or editor of more than thirty books and more than one hundred articles.
ROI Institute, Inc., is a benchmarking, research, and information-sharing organization that provides consulting services, workshops, and certification in the ROI Methodology. Widely considered the leading authority on evaluation and measurement of learning and development in organizations, ROI Institute conducts workshops and offers certification for thousands of practitioners through a variety of strategic partners.
The Value Evolution 1
The ROI Methodology: A Brief Overview 13
Project Needs and Objectives: Ensuring Business Alignment 35
Reaction and Perceived Value 59
Learning and Confidence 69
Application and Implementation 83
Impact and Consequences 95
Isolation of Project Impact 117
Show Me the Money: Converting Data to Money 137
The Intangible Measures 161
Project Costs and Calculating ROI 183
The Business Case: Forecasting Value, Including ROI 199
Results Reporting 223
Implementing and Sustaining ROI 243
About the Authors 267