The Six Sigma Black Belt Handbook / Edition 1

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A new series that takes Six Sigma to the next level

The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers—these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services.

Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.

* Tools for estimating quality project cost on a project by project basis

* A complete guide to understanding and writing financial reports

* Methodologies for leading multiple projects

* Problem-solving tools like Design for Six Sigma and TRIZ

Contents: Strategy: Planning for Six Sigma
• Project Management
• Performance Reporting
• Leadership for Six Sigma: Organizing for Six Sigma
• Team Leader’s Tools *

Team Measurement Concepts
• Corporate Initiatives: Six

• Lean Thinking
• Human Resources Management:

Organizational Alignment
• Compensation and Recognition

* Methodology Tools: Define
• Measure
• Analyze *

• Triz
• Control
• Design for Six Sigma
• Financial

Measurements: Financial
• Operational
• Reporting *

By Industry: Service
• Transaction
• Manufacturing *

• Human Resources Management

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Product Details

  • ISBN-13: 9780071443296
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 11/19/2004
  • Series: Six Sigma Operational Methods Series
  • Edition number: 1
  • Pages: 589
  • Sales rank: 367,549
  • Product dimensions: 6.40 (w) x 9.30 (h) x 1.60 (d)

Meet the Author

Tom McCarty is the Director of Consulting Services for Motorola University. Tom and the Consulting Services team are dedicated to improving the business performance of Motorola's suppliers, channel partners, customers and business alliances through the full implementation of Six Sigma Business Improvement Campaigns. For the past five years, Tom has worked with numerous executive teams to help them formulate strategic plans, Balanced Scorecards, and focused Six Sigma implementation plans. Tom is trained as a Six Sigma Black Belt, has 26 years of Motorola management experience, and has successfully led Six Sigma implementations for a variety of clients, across a variety of industries. Tom is a contributing author to The Corporate University Handbook and a Co-author of The New Six Sigma.

Lorraine Daniels is a Master Black Belt working as a Six Sigma Senior Consultant and Master Instructor worldwide for Motorola University. She is a doctoral candidate in Industrial Engineering at Arizona State University. She lives in Tempe, Arizona.

Michael Bremer is the President of the Cumberland Group, a consulting firm that specializes in process and business performance improvement. A certified Six Sigma Black Belt from Motorola, he lives in Hinsdale, Illinois.

Praveen Gupta is a PE, Master Black Belt, and ASQ Fellow. Praveen, who was there at time and place of the birth of Six Sigma, has taught Six Sigma at Motorola University for over ten years. His first Six Sigma project was completed in 1988. He lives in Schaumburg, Illinois.

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Table of Contents

Ch. 1 Introduction to Six Sigma 3
Ch. 2 Foundations of the Six Sigma management system 11
Ch. 3 The leadership modes 39
Ch. 4 Insights into Six Sigma leadership 77
Ch. 5 Six Sigma management system case study 93
Ch. 6 Six Sigma and Lean 149
Ch. 7 Introduction to process improvement teams 177
Ch. 8 Leadership roles in deploying teams 183
Ch. 9 Kaizen teams 199
Ch. 10 Lean teams 257
Ch. 11 Introduction to the DMAIC process improvement 331
Ch. 12 Define phase 335
Ch. 13 Measure phase 365
Ch. 14 Analyze phase 393
Ch. 15 Improve phase 429
Ch. 16 Control phase 457
Ch. 17 DMAIC summary 475
Ch. 18 DMADV 479
Ch. 19 Financial and performance measurement 503
Ch. 20 Innovating breakthrough solutions 531
Ch. 21 Measurement system analysis in non-manufacturing environments 553
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