Six Sigma: Basic Tools and Techniques (NetEffect) / Edition 1

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Overview

With a focus on training, "Six Sigma: Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such as: *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.
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Product Details

  • ISBN-13: 9780131716803
  • Publisher: Prentice Hall
  • Publication date: 9/12/2006
  • Series: NetEffect Series
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 416
  • Sales rank: 795,741
  • Product dimensions: 7.00 (w) x 9.00 (h) x 0.90 (d)

Table of Contents

1. Six Sigma Origins

2. Quality Masters

3. Leadership and Strategic Planning

4. Creating a Customer Focus

5. Teams

6. Project Management

7. Measures and Metrics

8. Problem Solving Using Design, Measure, Analyze, Improve, Control

9. Statistics

10. Variable Control Charts

11. Process Capability

12. Probability

13. Attribute Control Charts

14. Reliability

15. Failure Modes and Effects Analysis

16. Design of Experiments

17. Lean Manufacturing

appendix 1: Normal Curve Areas

Appendix 2: Factors for Computing Central Lines and Control Limits

Appendix 3: Values of t Distribution

Appendix 4: Binomial Distribution

Appendix 5: Poisson Distribution

Appendix 6: Websites for Quality

Answers to Selected Problems

Bibliography

Index

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